Strategic Account Management Association

OCTOBER 26, 2021

Strategic account management is a team sport and requires cross-functional, multi-tiered vertical level engagement and strong accountability. The executive sponsor has a role in creating and building the customer-centric culture for strategic account management. This name implies buy-in from the executive and the “be-in” mindset.

Account Management 520

Account Management Co-Creation Leadership Procurement 520

Account Manager Tips

OCTOBER 16, 2021

Top 10 LinkedIn Hashtags Every Key Account Manager Should Follow Now You may not know it, but LinkedIn hashtags are an excellent tool for staying up-to-date in your industry, finding relevant and useful information, and expanding your network. Here are ten hashtags that will help you thrive as a key account manager. 31,060 followers).

Key Account Management 244

Key Account Management Account Management Management Media 244

Holden Advisors

AUGUST 16, 2021

Kyle Poyar at OpenView Partners recently wrote a great article on how to run a pricing project. Regardless, Kyle’s article will help you prepare for either approach. Check out this article that explains the difference between quantity-based & usage-based pricing models. Can the business infrastructure support the model?

B2B 370

B2B Software Software Meetings 370

Nutshell

FEBRUARY 20, 2025

To learn more about Web chat and how you can get started, read the Web chat support article. GO TO MY CHAT PAGE The post Manage Chat Agent Availability More Effectively appeared first on Nutshell. Clearer message timestamps Every chat message now also displays a timestamp when hovered over, helping agents better track conversations.

Management 71

Management Software Software Sales 71

Nutshell

MARCH 31, 2025

Explore smart lists and fixed audiences Ready to simplify list management and communication in Nutshell? Read our support article to learn more about how you can simplify and streamline communication using smart lists and fixed audiences! LEARN MORE The post Seamlessly Manage Contacts With Smart Lists appeared first on Nutshell.

Management 62

Management CRM Communication Meetings 62

Strategic Account Management Association

APRIL 5, 2021

In the age of convenience, where same-day deliveries have become the gold standard and news articles are now conveniently timed down to the second, our need for accurate and concise information has never been more pressing. Remember: The sales rep or account manager needs to be an ambassador for their own company as well.

Manufacturing 520

Manufacturing Account Management Decision-making Meetings 520

ProlifIQ

DECEMBER 18, 2024

This facilitates a smooth handoff between sales and account management, as everyone has access to the same high-quality account history, buyer personas, and other vital information. By staying ahead of these signals, account managers can proactively address concerns and strengthen the relationship.

Account Planning 52

Account Planning Management Value Proposition Account Management 52

Red Star Kim

AUGUST 11, 2022

I have reviewed several books on change management (see the list below) to support those attending training workshops on change management. The standard describes the knowledge, established norms, processes, tasks and skills necessary for change management practitioners. Organizational alignment and change management.

Management 130

Management Stakeholders Digital Transformation e-Learning 130

Red Star Kim

JUNE 27, 2023

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. Take time to scope Scoping is a key aspect of project management.

Leadership 130

Leadership Management Stakeholders Communication 130

Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

SEPTEMBER 14, 2023

So here’s the spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum. That would give anyone great insight into leadership and management. He then created both the PM Forum and Managing Partners’​ Forum – two key membership groups in professional services. Richard Chaplin and I speak almost every week.

Management 130

Management Leadership Innovation Government 130

Mike Kunkle

MAY 30, 2023

It’s organizational behavioral change management, for sure, and requires both smart and hard work. Use John Kotter’s change management advice and “Build a Guiding Coalition.” And since it’s not coming from you, and isn’t inspected by you with our managers, they’re just not doing it. It’s not a surprise. I know it’s possible.

Decision-making 311

Decision-making Sales Training Sales Sales Management 311

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners. What are our goals?

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Account Manager Tips

SEPTEMBER 7, 2022

More and more companies expect their key account managers to be thought leaders. Why key account managers need a personal brand I've been collecting job descriptions for years. I was a little startled to find key account managers are now expected to be thought leaders. Director of Account Management, Conduent. Here's how.

Key Account Management 130

Key Account Management Account Management Management Media 130

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum. Others may find that the M&BD team is responsible for research.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

FEBRUARY 9, 2023

Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture. Targets and targeting of referrer management activities Some firms already had plans for how they intended to develop more work from their referrers and intermediaries. This supported mutual knowledge of their professional work.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

OCTOBER 16, 2023

This article is a summary of the conversation and key takeaways from a workshop in London for MBL. Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Red Star Kim

MAY 11, 2023

This post reviews the core material covered in Managing Brands Chartered Institute of Marketing (CIM) professional qualification (Level 6 elective New CIM professional marketing qualifications – 2020 (kimtasso.com) ) and the Cambridge Marketing College’s Marketing Manager Apprenticeship – a Level 6 Qualification (kimtasso.com).

Management 130

Management Co-Creation Publishing Leadership 130

Red Star Kim

AUGUST 7, 2023

So I wanted to focus on this aspect of internal referrer management – employee communication and alumni programmes. The management team awards prizes to those who’ve taken the tech-free culture on board and come up with a creative past time. Both existing and past employees are good sources of recommendations and referrals.

Communication 130

Communication Management Value Proposition Stakeholders 130

Red Star Kim

MARCH 4, 2024

Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. But there are potentially several reasons for this behaviour – some to do with your manager, and some to do with you. So what do you do when your boss is a micro-managing control freak?

Management 147

Management Communication Leadership Digitalization 147

Flevy

JUNE 27, 2024

Having a Strategic Management Office –i.e. The SMO is the team responsible for managing the Corporate Strategy of the organization. The ultimate role to execute Strategy lies with the line managers and employees. More specifically, the SMO should manage 9 cross-functional processes, depicted below.

Management 97

Management Facilitation Finance Performance Review 97

Account Manager Tips

NOVEMBER 29, 2022

What are your options when you're a key account manager and ready for your next move? Life after key account management How to prepare for your next career move 1. Life after key account management What are your options when you're a key account manager and ready for your next move? Global account manager.

Key Account Management 130

Key Account Management Account Management Management Procurement 130

Red Star Kim

JANUARY 28, 2024

Last week I was excited to lead an MBL session on “Tackling Change Management – A Workshop for Professional Firms”. Leadership, emotional intelligence and teams in change management. Leadership and change The role of leadership and leaders in change management provoked much energetic discussion.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Mike Kunkle

OCTOBER 8, 2023

In this article, I’ll explore how these components intersect and show how their integration can transform your business. In this article, I’ll share my perspectives and provide a framework. Keep this in mind as you read this article, and adapt and adopt what makes sense for you in your current context.

Customer Experience 304

Customer Experience Profitability Decision-making Marketing 304

Account Manager Tips

JULY 22, 2022

25 problems that stop key account managers from doing their job Favourite books about problem solving Coming up: How to Build a Successful Executive Sponsorship Program Just for fun: #GorgeousGrandma Day In other news Quote of the week. Key account management is a role that requires both sales skills and strategic thinking.

Key Account Management 130

Key Account Management Account Management Management Acquisition 130

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Why is the Managing Partners’ Forum Leadership Development programme different?

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Kainexus

NOVEMBER 9, 2023

How can Lean Portfolio Management (LPM) help this company survive and thrive in a world of ever-increasing complexity and competition? By the end, you'll understand precisely how Lean Portfolio Management can help, even if you feel overwhelmed.

Management 102

Management Innovation Organization Marketing 102

Account Manager Tips

SEPTEMBER 28, 2022

Speaking of books, if you struggle to get through a chapter before your mind wanders (guilty as charged) - this article has 14 practical ways to get back into the habit of reading. Knowing how to use a CRM is an essential competency for sales, key account management, customer success and many more. How to Get Out of a Reading Slump.

Key Account Management 130

Key Account Management Account Management Management Publishing 130

Nutshell

APRIL 7, 2025

Zoom meetings can be an essential part of any teams sales, customer onboarding or ongoing account management processes. For more information about setting up Zoom AI transcriptions and summarizations, read our support article here. How can I access this feature? What else is new?

Meetings 87

Meetings Onboarding Account Management Business Planning 87

Mike Kunkle

JULY 4, 2022

There’s another alignment and partnership opportunity that gets a lot less airplay yet has equal or greater potential to drive sales results: the alignment and partnership between Sales Enablement and Front-line Sales Managers (FLSMs). The role of these managers in driving change seems to be a fairly-well acknowledged point of view.

Sales Management 130

Sales Management Management Sales Sales Training 130

RAIN Group

AUGUST 7, 2024

This article explores how leveraging change management principles can transform your sales enablement strategy, leading to lasting improvements in sales performance. Sales enablement isn't just a nice-to-have—it's a strategic imperative for driving sales success in today's dynamic business environment. We'll discuss:

Management 82

Management Sales Organization Sales Management 82

Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Larger professional services firm were using automation in this area.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Hubspot Sales

SEPTEMBER 9, 2024

Leads are often categorized and managed through these different stages: Marketing Qualified Leads (MQLs). After leads have been categorized, the process then involves creating and using these lists for lead management , and tracking to ensure they move efficiently through the sales pipeline. Table of Contents What Is a Lead List?

B2B 118

B2B Decision-making Media CRM 118

Help Scout

AUGUST 22, 2023

Read the full article Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

Management 105

Management Customer Experience 105

Red Star Kim

SEPTEMBER 26, 2023

As well as rational approaches (we considered several change management methodologies including Kotter’s), both elements involve engaging emotions and taking people on the change journey. Nurture a change management movement – From “Let it go” to “Let it grow”. Nurture a change management movement – From “Let it go” to “Let it grow”.

Management 113

Management Co-Creation Communication Leadership 113

Kainexus

JULY 15, 2024

For manufacturing leaders , designing and implementing a robust operational excellence management system (OEMS) is a critical step toward realizing the full potential of Operational Excellence. This article will guide manufacturing leaders through the essential components and best practices for a successful OEMS.

Manufacturing 81

Manufacturing Management Stakeholders 81

Mike Kunkle

AUGUST 8, 2023

Barrier 4: Resistance to Change (And Lack of Change Management) It’s human nature to resist change, and this resistance can be a formidable barrier to growth. So can the absence of purposeful change leadership and management. Have your sales managers assess the sellers on their teams. Daily business life can be chaotic.

Sales 221

Sales Prioritization Innovation Sales Training 221