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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

eCommerce 145
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How to Implement an AI Pricing Strategy, and Why You Should

Hubspot Sales

Luckily, SaaS-based ecommerce platforms that handle the AI and offer no-code rule configurations can help address these skill gaps. Benefits of Applying AI to Pricing The Challenges of Implementing AI Pricing How to Implement AI-Powered Pricing What Is an AI-Powered Pricing Strategy?

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How ecommerce brands use conversational AI to reduce customer effort

Zendesk

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. By 2023, online retail sales are anticipated to reach $6.17 What is conversational AI and why does it matter?

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I Tried Three Generative AI CRMs: Here Are My Thoughts

Hubspot Sales

Benefits of Generative CRMs Its probably not a huge surprise that artificial intelligence offers huge benefits for CRMs and sales. Waddell runs an ecommerce business, Collage and Wood , and uses HoneyBook, a generative AI CRM. Waddell says, I use [HoneyBook] for client communication for my ecommerce site.

CRM 52
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The 16 Best Client Management Software Tools in 2019

Hubspot Sales

Plus, their contact record keeps a history of all communication, so reps understand the past context. Pipedrive is a CRM that provides features including pipeline management, chatbot, web forms, and artificial intelligence (AI) sales assist. The multichannel communication is one of Zoho's strongest features. Price: $12+.

Software 134
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Integrations to be thankful for

Zendesk

ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to “Where is my order?” Agillic (Support) helps you deliver personalized communication to millions. Enrich your Zendesk ticket view with data from your Agillic Instance.

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Scaling with CX is more important than ever. Here’s how to take advantage

Zendesk

Customers have a variety of different communication preferences and needs, calling for increased investment in omnichannel support. Zendesk has helped companies apply artificial intelligence through tools like Answer Bot. Retail & ecommerce. A need for a variety of support methods. CX loves AI.