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For years, KeyAccountManagement (KAM) has been confined within the walls of CRM systemsSalesforce, Microsoft Dynamics, and HubSpot. The logic was straightforward: if customer data already lives inside a CRM, why managekeyaccounts elsewhere? CRMs are systems of record. The result?
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. How should firms identify their strategic accounts?
Are you doing keyaccountmanagement the hard way? Effective keyaccountmanagement requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite keyaccountmanagement tools.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
Worth a click + B2B Book Club Selection. Knowing how to use a CRM is an essential competency for sales, keyaccountmanagement, customer success and many more. You're supposed to represent the voice of the customer and your organisation, but you lose perspective and neutrality. How to Get Out of a Reading Slump.
With our intelligent assistant, salespeople from B2B manufacturers and distributors can now, mor easily, find the products with the highest purchase probability per customer, find the optimal final price for any given customer and quantity, and retain customers before they lose them. What can Qymatix do that no other AI sales assistant can?
ManagingB2B deals means dealing with buying committees theres rarely a single decision-maker. You can see key players in HubSpot, that can strategize: e.g., identify a VP who needs nurturing or spot a missing contact in finance who could veto my deal. Enterprise teams managing complex B2B sales with multiple stakeholders.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
Is a keyaccountmanager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met.
It dawned on me the striking simplicity parallel to B2B selling. If you want to run a successful B2B business, it should be focused on acquiring large customers and growing the number of users or products inside those keyaccounts. This is typically done through something called keyaccountmanagement.
It integrates with most CRM and email automation systems. The intuitive and easy-to-use system enables you to create attractive polls, assessments or similar content formats with best practice that today’s short attention spans are around 3 – 20 questions. There’s also a dashboard facility to show how your campaign performs.
In the past, accountmanagers spent significant time on manual tasks like logging customer interactions, scheduling meetings, updating CRM records, and manually tracking stakeholder engagement. Why do you need an AI Accountmanagement tool? Top AI-Powered Tools for AccountManagers in 2025 1.
Expertise in sales controlling and planning requires specific data mining techniques for ERP and CRM data. What is the role of Sales Controllers and Business Analysts in B2B? Sales Controllers in B2B medium size organisation are usually responsible for the planning, coordination and controlling of sales. For several reasons.
Proactive marketing and business development executives – CRM, internal engagement and career insights. What CRM/systems would people recommend? A variety of specialist (to professional services) and mainstream CRM systems were explored. CRM and Marketing Automation Software for SMBs | Act!
AccountManagement & Delivery. KeyAccountManagement. A close look at the world of complex B2B sales shows that in best-of-class organisations, the reality is much different: marketing and sales are both involved during the whole sales cycle. The KeyAccountManagement Capability.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
DemandFarm DemandFarm is purpose-built for keyaccountmanagers, particularly for those who manage complex account-based sales processes. It can be a critical part of your sales prospecting strategy, Key Features: Advanced search filters to pinpoint the right contacts. Why Should You Consider It?
And to evaluate the relative attractiveness of different segments Malcolm McDonald on value propositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
Why should B2B organizations adopt KAM Technology With recent economic headwinds tightening everyone’s purse strings, driving growth from existing customers is in vogue. As acquisition becomes increasingly expensive, cross-sell and up-sell initiatives are the latest poster child(ren) of B2B revenue growth.
Success lies in a tailored, strategic approach to customer success management. One that leverages KeyAccountManagement (KAM) principles to retain customers and transform them into brand advocates. Shockingly, just over 20% of B2B companies consistently measure and act on insights from customer experience.
How can effective accountmanagement help you defend and grow revenue? As you’ll see, lone wolf selling is quickly losing efficacy in a B2B business world that puts a premium on relationships. Too often, however, this means focusing only on keyaccounts at the expense of all other accounts.
Is the B2B Sales Funnel relevant anymore? One of the main issues with the sales funnel, especially in the B2B industry, is that the customer journey is no longer linear. Since customer acquisition has changed within the B2B sphere, the sales funnel is a bit outdated. Prospects no longer enter at just the top of the funnel.
It is a well-known fact in B2B that sales teams love straightforward procedures. Therefore, a B2B sales leader should define the right set of Key Performance Indicators for her S&OP. Sales leaders need to coach their KeyAccountManagers into the benefits of having a standard sales planning and operations process.
One interesting read about the use of artificial intelligence in B2B sales. Artificial intelligence (AI) is gaining relevance in Business-to-Business (B2B) sales. The use of artificial intelligence in sales and controlling offers an exciting field of application, for there companies can effectively expand existing CRM and ERP systems.
One of the critical tasks of a sales manager is to timely identify which opportunities have better chances of closing and what makes a “good” sales opportunity. KeyAccountManagers in B2B typically serve hundreds of customers and oversee dozens of new and existing sales opportunities. One Example using Excel.
I have written about exciting facts in business-to-business (B2B) sales and marketing. What are the most interesting things about sales and marketing in B2B? For me, the evolving and long-term relationship nature of the job and how high-tech is shaping both are the most exciting thing about marketing and sales in B2B.
In this regard, it is essential to reduce the effort of sales reporting to a minimum, while still reporting meaningful Key Performance Indicators (KPI) for the sales team and management. Sales Reporting requirements CRM and ERP systems offer extensive reporting functions. One example of B2B Sales will make you start today.
Why isn’t everyone successful when it comes to keyaccountmanagement? The 5 Challenges of Growing KeyAccounts. Keyaccounts are complex, dynamic clients that continuously evolve. In other words, your keyaccounts are rewarding business to vendors they view as “strategic partners.”
The average B2B purchase now involves over 11 stakeholders , up from just 5 a decade ago. This means that for keyaccountmanagers and sales teams, this means an org chart tool for Salesforce is no longer a nice-to-have its essential. Everything lives in your CRMaccount record. Key Features of People.ai
To scale this strategy, businesses should incorporate these techniques into their strategic accountmanagement process through strategic account planning. Strategic AccountManagement and Strategic Account Planning In a B2B business, sales growth is crucial for success.
Facts and trends about the B2B digital transformation. Predictive analytics is becoming increasingly popular in B2B sales. It helps B2B sales teams to become more efficient, sell more and prioritise customers and leads. The buying decision is already taken, when the B2B buyer contacts sales.
The correlation of ABM and SAM How technology supports SAM in your CRM Top Takeaways from the SAMA Nordics Symposium in September. Follow us on LinkedIn to get all the newest perspectives and insights around strategic relationship management and sales innovation. Next post KeyAccountManager or Strategic Ecosystem Leader?
Everything to do with our dealings has been carefully recorded and stored in our Customer Relationship Management (CRM) system. Here, let me show you how it works so you can extract the data and information you need to service this account.” If you need information, I’m afraid you’re going to have to start from scratch!”
As turbulent socioeconomic factors continue to put revenue forecasts at risk, B2B organizations are looking inward to strengthen the strongest player in their arsenal – their strategic accounts. Technology is no longer a nice-to-have to boost the performance of your strategic accounts. and the CRM?
This article focuses on the key factors that have become essential to success in wholesale distribution, such as well-managed customer relationship management, its importance and what it entails. On the one hand, a well-implemented CRM system can provide many benefits. The longer a project takes, the higher the risks.
ARPEDIO announces inclusion in New Tech Account-Based Selling Technologies Report. ? ARPEDIO, a leader in KeyAccountManagement (KAM) software for B2B sales professionals, is included in the Forrester New Tech: Account-Based Sales Technologies, Q1 2022. Read the full report. March 15, 2022. Back to blog.
Where To Start In the complex world of B2B sales and accountmanagement, success hinges on the ability to develop and execute a robust accountmanagement strategy. We’ll walk through the key components of building an effective accountmanagement strategy that drives revenue, customer retention, and loyalty.
For key or strategic accounts, does it matter if marketing works with sales? Account-based marketing (ABM) revolutionized marketing. So, why do so many strategic/keyaccountmanagement (SAM/KAM) programs not integrate with ABM? Re)Defining account-based marketing. Absolutely yes!
The content combines the two specialist areas of “artificial intelligence & predictive analytics” and “B2B sales management or sales practice” The following courses (only in german language) are waiting for you: 1. basics of artificial intelligence & machine learning in B2B sales.
KeyAccountManagement Software Data Enrichment Sales Forecasting KeyAccountManagement Software What it is: KeyAccountManagement (KAM) software is designed to help sales teams manage and nurture relationships with their most important clients, also known as keyaccounts.
It is based on the latest research on the topics: Predictive Analytics for CRM systems, Advanced ERP Data Mining and Machine Learning for precise predictions. In summary, in the latest version of the software, the user experience is significantly optimized and the accuracy of the predictive models for B2B sales is more precise.
Relationship Mapping, also known as Customer Relationship Mapping, Relationship Management, or Stakeholder Management is a way of mapping B2B relationships between large organizations. Mapping relationships is a very useful sales tool for especially (but not limited to) keyaccountmanagers and sales professionals.
This article focuses on the key factors that have become essential to success in wholesale distribution, such as well-managed customer relationship management, its importance and what it entails. On the one hand, a well-implemented CRM system can provide many benefits. The longer a project takes, the higher the risks.
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