SBI Growth

OCTOBER 31, 2020

For market-leading software companies, the changing economic conditions have had a positive effect on the bottom line. But this has not been without their fair share of challenges, especially for those facing a high growth environment. On today’s show, Doug Winter,

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Software Software Marketing Meetings 125

Upland

JULY 10, 2023

Elevate team collaboration and build customer intimacy directly within Salesforce. Altify Insights rewrites the rules on what best-in-class looks like in B2B sales solutions. It helps create the conditions sellers need to maximize their impact.

Decision-making 195

Decision-making B2B Account Planning Software 195

SBI Growth

MARCH 17, 2021

Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of large-scale Customer Relationship Management (CRM) implementations. Often having spent millions of dollars and several months implementing CRM software to manage customer contacts and interactions,

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Customer Success CRM Software Software 83

Hubspot Sales

MARCH 21, 2025

In the B2B space, partner organizations may offer additional software solutions that extend your platform. They may also provide services that help customers get the most out of your product. Additional partner services and integrations allow B2B companies to expand their offerings. But, lets get granular.

Co-Creation 59

Co-Creation B2B Software Software 59

SBI Growth

SEPTEMBER 29, 2021

With executives facing the same challenges and experiences, and in this unique time, on a level playing field. Clarity is needed for the C-Suite in terms of Marketing. Many CEOs have placed digital investments on the back burner and now.

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B2B Digitalization Marketing Meetings 133

SBI Growth

NOVEMBER 20, 2019

Cloud-based Software as a Service (SaaS) software delivery has revolutionized the B2B software sales cycle. It has streamlined implementation and heightened ease of use for customers and vendors alike. Managing Complexity and Competition. For vendors, however, these bright sides have come.

Customer Success 69

Customer Success Software Software B2B 69

Upland

DECEMBER 6, 2021

This is especially true for sellers with a wide portfolio of complex enterprise customers and B2B opportunities to look after. However, customers do need to bring their own Google Workspace licenses and purchase licenses for Appiphony’s “Drive Connect” app from the Salesforce AppExchange.

Account Planning 195

Account Planning Account Management Organization Customer Success 195

Upland

MARCH 29, 2023

At the same time, current trends point to the growing importance of effective relationship management in B2B buying journeys. This means incorporating the right tools and methodologies into your business to help sellers achieve a lofty goal well beyond what CRM software alone could ever hope to help them achieve.

CRM 195

CRM Management Stakeholders Decision-making 195

Upland

JUNE 7, 2023

In fact, I’ve seen several successful B2B organization incorporate multiple sales methodologies into their sales process. About the Author Deirdre Sommerkamp is currently VP of Solutions Consulting, Operations and Enablement for the Sales Effectiveness business unit at Upland Software. Happy selling!

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Sales Negotiation Decision-making CRM 195

Arpedio

AUGUST 31, 2023

careers Are you ARPEDIO’s new Student in Customer Success? Back to careers Are you an aspiring future Customer Success Manager and have a passion for sales? What we are looking for We are looking for our next favorite colleague in the position of a Customer Success student assistant.

Customer Success 52

Customer Success Account Management B2B Innovation 52

SBI Growth

FEBRUARY 25, 2020

Over the past two and a half decades, Cloud-based software delivery has transformed the marketplace with Software as a Service (SaaS) becoming the default way that customers purchase almost any software. This has changed the dynamics between vendor and customer.

Customer Success 77

Customer Success Software Software Customer Experience 77

PandaDoc

MARCH 25, 2025

Complex sales examples Complex sales are common in SaaS, B2B, and service industries, such as with the following: Software with customizations, options, or add-ons Financial or consultative services Selling products or services to large organizations Whats the difference between complex and transactional sales?

Sales 52

Sales Supply Chain Decision-making Stakeholders 52

Nutshell

APRIL 7, 2018

The shortcomings of the marketing qualified lead framework have inspired a paradigm shift in the B2B sales cycle recently, as more companies have begun to focus on product qualified leads. Based on a lead’s usage of the software product, sales teams can quickly fine-tune their efforts and prioritize leads.

B2B 70

B2B Software Software Sales 70

Nutshell

SEPTEMBER 9, 2020

The right sales management software helps managers achieve all of these goals, from the daily tasks to the big picture. What is sales management software? Let’s take a look at the features that every sales management software platform needs to include. 10 must-have sales management software features. Sales reporting.

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Software Software Sales Management Management 71

SBI Growth

OCTOBER 2, 2017

Joining the SBI podcast show is Nick Mehta, CEO of software company Gainsight, the global leader in the customer success category. Many CEOs are moving their revenue models to recurring revenue as this type of revenue creates higher enterprise value than.

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Customer Success Software Software Organization 59

Arpedio

JANUARY 30, 2025

For example, imagine a B2B software company that sells enterprise security solutions. Why Account-Based Everything is Changing Sales ABE is a game changer because it breaks down silos between sales, marketing, and customer success , aligning them around the same high-value accounts.

Stakeholders 52

Stakeholders CRM Customer Success Account Management 52

Geehan Group

JUNE 27, 2016

Over ten years ago, our team built a model to describe what we believe is the core of B2B sustainable growth. Called the “Customer Engagement Lifecycle,” it depicts the importance of active, meaningful engagement with your customers and why you cannot realize profitable growth without it.

Customer Success 52

Customer Success Profitability Investors eCommerce 52

Hubspot Sales

AUGUST 26, 2020

In B2B sales, that means boosting conversion rates and landing more lucrative clients. Customer Success. Then, once a client gets landed, your customer success team gets to work to deliver an equally unique onboarding experience. That brings us neatly onto customer data platforms (CDPs). Image Source.

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Stakeholders B2B Decision-making Sales Environment 138

Hubspot Sales

MARCH 7, 2023

A RevOps team can help align your sales, marketing, and customer success departments and keep each department accountable for driving revenue growth for your business, while identifying potential areas of friction in your business at-large. As she told me, "It's been really difficult to measure customer success metrics.

Publishing 122

Publishing Customer Experience e-Learning Software 122

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. How B2B and B2C customer service differs.

B2B 52

B2B B2C Finance Communication 52

Hubspot Sales

DECEMBER 12, 2017

SaaS stands for software as a service. It is a type of software hosted, secured, and managed by a single provider. It can be accessed online, easily customized, and is serviced and supported by the provider’s own product engineers and customer success team. This guide will teach you the basics of SaaS sales.

Sales 144

Sales Acquisition Software Software 144

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. Essential Software Tools for SaaS Sales. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem.

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Sales Software Software CRM 127

SBI Growth

JULY 4, 2021

Organizations have had to drastically reimagine their revenue model since last year to accommodate the new era of digital. However, some companies anticipated this shift much earlier in advance and were able to adapt and scale quicker than their competitors.

Software 102

Software Software Digitalization Organization 102

DemandFarm

NOVEMBER 27, 2024

“We know the entire journey of this customer, thanks to sales and marketing,” said no customer success manager, ever. The traditional silos between marketing, sales, and customer success is a recipe for disaster. Often, marketing effectiveness suffers due to misalignment with sales or customer success.

Artificial Intelligence 40

Artificial Intelligence Key Account Management Decision-making Account Growth 40

PandaDoc

JULY 9, 2024

Businesses looking to lock in deals with massive corporations need to add enterprise sales software to guarantee constant service delivery and maximize returns. In this article, I’ll describe different types of enterprise sales software, as well as the benefits of implementing them. What is enterprise sales software?

Software 52

Software Software Negotiation Sales 52

PandaDoc

JUNE 23, 2021

ICP: Understanding your ideal customers. “ ICP ” stands for “ Ideal Customer Profile ”. B2B companies, which offer services to other corporations, and their salespeople tend to use ICPs as a business-partner scouting method. ETL software can analyze, organize, and filter data extremely quickly. Developing ICPs.

B2C 94

B2C B2B eCommerce Software 94

KAM With Passion

MARCH 17, 2022

The customer was a regional market leader in software technologies for online payments through a network of affiliates. They were facing a competitive threat from small players targeting their major customers. The ultimate KPIs for this part are customer satisfaction and retention.

Key Account Management 130

Key Account Management Account Management Co-Creation Global Accounts 130

Hubspot Sales

OCTOBER 26, 2017

B2B LeadsCon. SaaStr is a conference for -- you guessed it -- people working at SaaS (Software as a Service) companies. Focused on B2B leaders in sales, sales operations, sales enablement, and channel sales, this conference touches on every aspect of hiring, scaling, and developing a successful sales organization.

Artificial Intelligence 112

Artificial Intelligence Sales Leadership Leadership Sales 112

Zendesk

MAY 19, 2022

Sales customer terms. Sales software terms. Customer accounts, also called customer profiles, are created the first time a customer buys a product or service from your business. These accounts contain important information about the customer, including purchases, interactions, contact information, and preferences.

B2C 98

B2C Sales CRM Profitability 98

DemandFarm

OCTOBER 23, 2024

A multinational software company might spend nearly a year negotiating a $5 million deal with a Fortune 500 company. This process involves multiple product demonstrations, engaging with IT, procurement, and finance stakeholders, and significant customization to meet the client’s needs.

Key Account Management 40

Key Account Management Account Management Management Procurement 40

PandaDoc

MAY 25, 2021

Software is becoming one of the world’s biggest industries, and there’s no demographic that generates more business than enterprises. The following seven enterprise software companies are some of the best in the world for producing high-quality enterprise application software. Salesforce. Location: San Francisco, CA.

Software 52

Software Software Co-Creation e-Learning 52

Geehan Group

JULY 19, 2016

During the past several weeks, I've had the opportunity to work with my colleague Sean Geehan and the smart folks at Strikedeck to better understand the nuts and bolts of B2B marketing’s new priority, Customer Success. The method is to make your customers as profitable and productive as possible.”

Finance 40

Finance Customer Success Marketing B2B 40

PandaDoc

MAY 25, 2021

Software is becoming one of the world’s biggest industries, and there’s no demographic that generates more business than enterprises. The following seven enterprise software companies are some of the best in the world for producing high-quality enterprise application software. Salesforce.

Software 52

Software Software Co-Creation e-Learning 52

Zendesk

MARCH 22, 2021

In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk. And most do!

Advertising 98

Advertising B2B B2C Customer Experience 98

Hubspot Sales

FEBRUARY 16, 2022

No one knows who our company is"), financial pain points ("Revenue is up, but profitability is low"), or process pain points ("Customer churn is high because our service department is inundated and can't keep up"). Company prides itself on offering omni-channel growth software that improves service levels and reduces operational costs.

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Sales e-Learning Media B2C 131

PandaDoc

FEBRUARY 8, 2024

If your company wants to increase sales and nurture existing customers, account management software could be the perfect tool to propel you to success. This guide will discuss what account management software can offer you, the main benefits and features to look for, and our assessment of the best solutions on the market.

Account Management 52

Account Management Software Software Management 52

Zendesk

JANUARY 5, 2022

After all, nearly a quarter of marketers surveyed in the Chief Marketer B2B Marketing Outlook Survey reported social media as a top lead gen method with a high return on investment (ROI). Almost one-third of respondents in the B2B Marketing Outlook Survey indicated that live events garnered leads with a large ROI.

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Publishing Sales Media CRM 105