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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. The profile of strategic account teams will shift dramatically.
Why is keyaccountmanagement important? Well, i f you don't have keyaccountmanagement in place, you could leave money on the table, be helpless to competitor threats and put your most valuable clients at risk of defection. Keyaccountmanagement is the secret to grow revenue and customer retention.
Your keyaccounts are your most desired customers. Often, these accounts are your biggest spenders, requiring the most attention, care, and the most complex strategies to engage correctly. Here are a few tips directly from them on how account planning has helped them grow revenue in their most strategic accounts.
For years, KeyAccountManagement (KAM) has been confined within the walls of CRM systemsSalesforce, Microsoft Dynamics, and HubSpot. The logic was straightforward: if customer data already lives inside a CRM, why managekeyaccounts elsewhere? KeyAccountManagement is not an extension of sales.
B2B Book Club Selection (August 2022) A monthly selection of handpicked business books specifically to help keyaccountmanagers get better results for their clients, companies and careers. We read the winner and each week a summary and companion podcast explore the key themes and big ideas. Table of Contents.
What are your options when you're a keyaccountmanager and ready for your next move? Life after keyaccountmanagement How to prepare for your next career move 1. Life after keyaccountmanagement What are your options when you're a keyaccountmanager and ready for your next move?
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Others may find that the M&BD team is responsible for research.
Why Don't Clients MakeDecisions (and How to Help Them Commit) As a keyaccountmanager, your goal is to keep your clients happy and satisfied with your solutions. But it's hard to get to that point if those clients never make a decision. And they wouldn't make a decision? No urgency.
In this guide, we’ll delve into the intricacies of enterprise sales, their importance, key stages, and the metrics that will help you optimize your strategy as a keyaccountmanager. Longer Decision-Making Process: Enterprise sales often require extensive negotiations and multiple rounds of discussions.
Are you doing keyaccountmanagement the hard way? Effective keyaccountmanagement requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite keyaccountmanagement tools.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
Instead of supporting internal team decisions, you champion your client's cause. Worth a click + B2B Book Club Selection. I love that you can create clips from your favourite episodes and make audio notes. Knowing how to use a CRM is an essential competency for sales, keyaccountmanagement, customer success and many more.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
B2B Book Club Selection (July 2022) A monthly selection of handpicked business books specifically to help keyaccountmanagers get better results for their clients, companies and careers. We read the winner and each week a summary and companion podcast explore the key themes and big ideas. But they do exist.
Every month I share a selection of popular titles to help with your professional development as a keyaccountmanager. Keyaccountmanagers rely on influence to get things done. You need to inspire, align objectives, coordinate resources, prioritize task, manage crises and ask for help when you need it.
Imagine you're at the front of a boardroom about to make a presentation. Make your first impression count The goal of any executive level presentation is to make sure everyone immediately feels this will be time well spent. B2B elements of value Now I know KPIs aren't for everyone. How can you make them more efficient?
Build relationships with decision-makers and expand your network. Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop. Do you make the first move and present a compelling proposal that positions you as the partner of choice? Define price strategy.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
In sales, B2Baccount planning is kind of like plotting a heist, minus the stealing. Here’s what the data say about B2Baccount planning and how sales teams can benefit from creating big plans for big companies. Account-Based Selling = Higher Revenue Growth. The stakes are high, but so are the obstacles.
This blog is about the fundamentals of KeyAccountManagement (KAM) but that was not the topic I had in mind when I interviewed Joe Edwards. Before we got to that point, Joe talked about his first job as a sales manager at Hewlett-Packard (HP). KeyAccountManagement. KeyAccountManagement.
Is a keyaccountmanager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met.
The quest for the right solution is never-ending in B2B spheres, as organizational needs constantly change and evolve. With digital keyaccountmanagement tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility.
The world of B2B selling has transformed dramatically in recent years, as the shift towards digitalization has changed the way businesses interact with one another. With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital keyaccountmanagement.
Does the return on investment provide significant benefits to make them worth pursuing? The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in keyaccountmanagement. In other news + How to Add Customer Value for B2B in 3 Easy Steps. Learn more.
84% of B2Bdecision-makers start the buying process with a referral. 61% of customers make at least one referral. But, for B2B companies, it falls to the sales team or the keyaccountmanagement team to ask. Warwick Brown // AccountManager Tips. Make your connection look good.
How will artificial intelligence redefine sales management? What long-term influence does digitisation have on B2B sales? KeyAccountManagers had to prepare a visit to a potential client thoroughly. KeyAccountManagers can now call clients in seconds – even to meet them virtually thanks to video and webinars.
KeyAccountManagement (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. While the keyaccountmanagement practice is demanding, it also offers many benefits. What does a KeyAccountManager do?
AccountManagement & Delivery. KeyAccountManagement. Other relevant KPIs measure how efficiently the sales process is driven from its early stage to the final decision. That is why AccountManagement must be handled as an element of the company’s business model and not only as a sales task.
Why do you need an AI Accountmanagement tool? KeyAccountManagers (KAMs) handle long-term, high-value customer relationships where understanding stakeholder dynamics, expansion opportunities, and risks is crucial. Top AI-Powered Tools for AccountManagers in 2025 1.
How can effective accountmanagement help you defend and grow revenue? As you’ll see, lone wolf selling is quickly losing efficacy in a B2B business world that puts a premium on relationships. Accountmanagement benefits As you can see, it takes a lot of work, discipline, and rigor to get accountmanagement right.
In case that person leaves your accounts, the amount they were bringing into the organization is automatically at risk. Why should you adopt Digital KeyAccountManagement? What are some of the benefits of adopting digital account planning solutions for your keyaccounts?
ManagingB2B deals means dealing with buying committees theres rarely a single decision-maker. You can see key players in HubSpot, that can strategize: e.g., identify a VP who needs nurturing or spot a missing contact in finance who could veto my deal. This visibility is pure gold.
Does the return on investment provide significant benefits to make them worth pursuing? Adapted from: Maximizing Value Propositions to Increase Project Success Rates The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in keyaccountmanagement.
And to evaluate the relative attractiveness of different segments Malcolm McDonald on value propositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
The evolution of an accountmanager , over the decades, has taken us on a bit of a journey: Let’s visit the 70s… Where the gift of the gab was enough to see you into a meeting with a keydecision maker - armed with a bag full of good stories and friendly chat.
DemandFarm DemandFarm is purpose-built for keyaccountmanagers, particularly for those who manage complex account-based sales processes. Org Chart Visualization: Easily understand decision-making hierarchies and identify champions or blockers within your target accounts. Why Does It Matter?
Success lies in a tailored, strategic approach to customer success management. One that leverages KeyAccountManagement (KAM) principles to retain customers and transform them into brand advocates. Shockingly, just over 20% of B2B companies consistently measure and act on insights from customer experience.
Companies not paying enough attention to its S&OP will face tough choices between making customers happy or increasing sales productivity, for the S&OP links monthly sales and marketing planning directly to the operations side of their business. It is a well-known fact in B2B that sales teams love straightforward procedures.
As a supplier, if you want to sell to procurement, you really need to understand things like the buying process, supplier management, supply chains, decisionmaking and more. Grab this free easy-to-follow guide that will have you writing a successful keyaccount plan in no time! The KAM Club.
How will artificial intelligence redefine sales management? What long-term influence does digitisation have on B2B sales? KeyAccountManagers had to prepare a visit to a potential client thoroughly. KeyAccountManagers can now call clients in seconds – even to meet them virtually thanks to video and webinars.
One of the critical tasks of a sales manager is to timely identify which opportunities have better chances of closing and what makes a “good” sales opportunity. KeyAccountManagers in B2B typically serve hundreds of customers and oversee dozens of new and existing sales opportunities.
Here are three examples where this breaks How does funnel make sense if 67% of the sales cycle is completed on digital channels before contacting the company? Is the B2B Sales Funnel relevant anymore? One of the main issues with the sales funnel, especially in the B2B industry, is that the customer journey is no longer linear.
But how do you make your sales enablement strategy effective? Yet that is what is happening with the majority of B2B sales teams. So, how do you think sales enablement will benefit keyaccountmanagers? Lets see how a tool like DemandFarm helps in effective sales enablement for keyaccountmanagers: 1.
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