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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. Sales and accountmanagement – no longer an expense but an investment.
Sales maps for keyaccounts tend to be quite complex with many stakeholders. Next let’s investigate the keyaccountmanagement process To be effective at managingkeyaccounts, sellers need a strong and repeatable process in place. Todd says he knows it sounds simple.
For years, KeyAccountManagement (KAM) has been confined within the walls of CRM systemsSalesforce, Microsoft Dynamics, and HubSpot. The logic was straightforward: if customer data already lives inside a CRM, why managekeyaccounts elsewhere? KeyAccountManagement is not an extension of sales.
This process involves multiple product demonstrations, engaging with IT, procurement, and finance stakeholders, and significant customization to meet the client’s needs. Compared to small or mid-sized business (SMB) sales, enterprise sales typically entail a longer decision-making process, more resources, and more stakeholders.
Are you doing keyaccountmanagement the hard way? Effective keyaccountmanagement requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite keyaccountmanagement tools.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
In 2016 I wrote a post on the five foundation steps for stakeholdermanagement success in keyaccountmanagement, that was well received and guided lots of leaders. What is a stakeholder? A stakeholder is either an individual, group or organisation who is impacted by the outcome of a project or relationship.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
First, truly complex sales , those where many stakeholders are involved with often contradictory expectations, where the proposed solution is co-constructed with the prospective customer. AccountManagement covers all aspects of managing the relationship with the customer and their experience. Why does it matter?
Every month I share a selection of popular titles to help with your professional development as a keyaccountmanager. Keyaccountmanagers rely on influence to get things done. It's a boundary-crossing role that needs the cooperation of numerous stakeholders and departments to succeed. Why this book?
Create contact plans to keep in touch with keystakeholders in your company and your client's. Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop. Many B2B buyers prefer to issue RFPs to Re-evaluate scope, specifications and requirements.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
In sales, B2Baccount planning is kind of like plotting a heist, minus the stealing. Here’s what the data say about B2Baccount planning and how sales teams can benefit from creating big plans for big companies. Account-Based Selling = Higher Revenue Growth. The stakes are high, but so are the obstacles.
It dawned on me the striking simplicity parallel to B2B selling. If you want to run a successful B2B business, it should be focused on acquiring large customers and growing the number of users or products inside those keyaccounts. This is typically done through something called keyaccountmanagement.
The world of B2B selling has transformed dramatically in recent years, as the shift towards digitalization has changed the way businesses interact with one another. With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital keyaccountmanagement.
In the past, accountmanagers spent significant time on manual tasks like logging customer interactions, scheduling meetings, updating CRM records, and manually tracking stakeholder engagement. Why do you need an AI Accountmanagement tool?
The quest for the right solution is never-ending in B2B spheres, as organizational needs constantly change and evolve. With digital keyaccountmanagement tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility.
Is a keyaccountmanager the same as a sales manager? Meet Anna, a diligent Sales Manager at Brilliant Solutions , a thriving software company specializing in cutting-edge automation tools. Her daily tasks revolve around driving sales, managing the sales team, and ensuring sales targets are met.
ManagingB2B deals means dealing with buying committees theres rarely a single decision-maker. You can see key players in HubSpot, that can strategize: e.g., identify a VP who needs nurturing or spot a missing contact in finance who could veto my deal. Enterprise teams managing complex B2B sales with multiple stakeholders.
AccountManagement & Delivery. KeyAccountManagement. The term complex refers to the number of stakeholders involved in the buying process, to the duration of the buying process and to the level of stake and risk presented by the purchase for the buying organisation. The Complex Sales Capability.
KeyAccountManagement (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. While the keyaccountmanagement practice is demanding, it also offers many benefits. What does a KeyAccountManager do?
CogniClick is a nifty system (backed by an expert team) to enable you to conduct fast, quick polls and pulse surveys amongst your clients and stakeholders and to also develop maturity assessments and similar thought leadership content. There’s also a dashboard facility to show how your campaign performs.
In addition, they're cross referenced with related KPIs which is useful when looking to appeal to multiple stakeholders. B2B elements of value Now I know KPIs aren't for everyone. For an alternative approach, check out the B2B Elements of Value Pyramid. See if you can find at least five elements that matter to your client.
Why Don't Clients Make Decisions (and How to Help Them Commit) As a keyaccountmanager, your goal is to keep your clients happy and satisfied with your solutions. B2B decisions are made by committees of people with different opinions. People problems B2B decisions are by committee. Talk to their stakeholders.
In case that person leaves your accounts, the amount they were bringing into the organization is automatically at risk. Why should you adopt Digital KeyAccountManagement? What are some of the benefits of adopting digital account planning solutions for your keyaccounts?
What is KeyAccountManagement? KeyAccountManagement (KAM) is a strategic approach to managing and nurturing relationships with a select group of high-value customers or clients, known as keyaccounts. Book demo The post KeyAccountManagement – What is it?
DemandFarm DemandFarm is purpose-built for keyaccountmanagers, particularly for those who manage complex account-based sales processes. Account Profiling Helps you get a 360-degree view of your accounts, including revenue streams, stakeholder hierarchies, and business units.
He comes from a background working in companies in the Energy, Brand Communications, and Lead Gen software sectors, where he held accounting and IT roles. Today he specialises in the sales process and solving complex problems by aligning processes with internal champions, engaging stakeholders, and facilitating strategic decision-making.
Who are their internal stakeholders? How do they want to manage supplier relationships? Grab this free easy-to-follow guide that will have you writing a successful keyaccount plan in no time! The Seller's Challenge: How Top Sellers Master 10 Deal Killing Obstacles in B2B Sales. Find out their KPI drivers.
How can effective accountmanagement help you defend and grow revenue? As you’ll see, lone wolf selling is quickly losing efficacy in a B2B business world that puts a premium on relationships. Too often, however, this means focusing only on keyaccounts at the expense of all other accounts.
With value being undefinable to many and different to each of your accounts, I wanted to peel back a few layers of this really big onion and explore value with our guest for this episode: Warwick Brown. HIGHLIGHTS FROM THIS EPISODE: If you can hold your hand on your heart and say that you create value for your keyaccounts…Do they know?
I stumbled across a research paper on co-creating value in B2B systems and thought it'd make a good topic to chat with you about. You can work with your stakeholders in real time to unlock conversations, insights and ideas. Learn more about the world's most amazing community of keyaccountmanagers. The KAM Club.
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
Account Planning Template for B2B Sales Teams You can steal the keyaccount plan template we use with customers here. We’ll cover each part including: Business Overview Objectives & goals Relationship Mapping White Space (Expansion) Action Introduction: What is Account Planning?
In sales, B2Baccount planning is kind of like plotting a heist, minus the stealing. Here’s what the data say about B2Baccount planning and how sales teams can benefit from creating big plans for big companies. Account-Based Selling = Higher Revenue Growth. The stakes are high, but so are the obstacles.
Yet that is what is happening with the majority of B2B sales teams. So, how do you think sales enablement will benefit keyaccountmanagers? Proper sales enablement tools will enable keyaccountmanagers to effectively do upsells and cross-sells and share information on the companys happenings and improvements.
Is the B2B Sales Funnel relevant anymore? One of the main issues with the sales funnel, especially in the B2B industry, is that the customer journey is no longer linear. Since customer acquisition has changed within the B2B sphere, the sales funnel is a bit outdated. Prospects no longer enter at just the top of the funnel.
This article is a reminder of the key points valued by the delegates: Nine insights: Sales processes and selling skills for targeting and meetings. Numerous B2B (and B2C) sales processes were considered – from proprietary sales frameworks to firm-specific processes. Portfolio management. Behaviour in sales meetings).
When selling into keyaccounts tied to large opportunities, that saying carries a lot of truth – relationships are everything. The faster you can reach and influence decision makers or keystakeholders, the faster you’ll turn opportunities into deals. You can’t just reach one or two keystakeholders anymore.
When selling into keyaccounts tied to large opportunities, that saying carries a lot of truth – relationships are everything. The faster you can reach and influence decision makers or keystakeholders, the faster you’ll turn opportunities into deals. You can’t just reach one or two keystakeholders anymore.
If you’re part of a B2B sales team, chances are that ABS as a strategy is on your radar. Account Based Selling (ABS) burst into the spotlight in the mid 2010s and has been steadily gaining traction as the go-to approach among B2B sales organizations. Who wouldn’t want to unlock the full potential of their keyaccounts?
Why isn’t everyone successful when it comes to keyaccountmanagement? The 5 Challenges of Growing KeyAccounts. Keyaccounts are complex, dynamic clients that continuously evolve. If a keyaccountstakeholder isn’t happy with your performance, the search for a replacement is relatively simple.
Facts and trends about the B2B digital transformation. Predictive analytics is becoming increasingly popular in B2B sales. It helps B2B sales teams to become more efficient, sell more and prioritise customers and leads. The buying decision is already taken, when the B2B buyer contacts sales.
To scale this strategy, businesses should incorporate these techniques into their strategic accountmanagement process through strategic account planning. Strategic AccountManagement and Strategic Account Planning In a B2B business, sales growth is crucial for success.
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