Arpedio

JANUARY 3, 2024

Business-to-business (B2B) sales and business-to-consumer (B2C) sales both involve different sets of challenges and opportunities. Understanding the dynamics of each sales model is crucial for businesses looking to grow and succeed.

B2C 52

B2C B2B Sales Customer Experience 52

PandaDoc

JUNE 11, 2024

B2B sales, or business-to-business sales, describe the complex process of delivering products, services, or SaaS to another business. In other words, it’s when a business sells to a company rather than an individual consumer. Compared to B2C (business-to-customer) selling, B2B selling is much more complex.

B2B 52

B2B B2C Sales Decision-making 52

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. Sounds scary, right?

Transportation 52

Transportation B2C Prioritization Construction 52

SmartKarrot

APRIL 24, 2020

Customer segments are groups of customers that share common characteristics like industry, number of employees, products, location, etc for B2B marketing and gender, age, preferences, demographics, etc for the B2C market. Customer success metrics are considered an important parameter to drive business growth.

B2C 12

B2C Customer Success Profitability B2B 12

SmartKarrot

MARCH 15, 2022

PLG or product-led growth also leads to shorter sales cycles, automates user acquisition, and aids in onboarding. Best for: The PLG approach is best suited for B2B and B2C companies that are product-based. You can set up a use link like a Zoom call or a Slack channel if that is what your business does.

Marketing 10

Marketing Acquisition Onboarding Customer Experience 10

SmartKarrot

JULY 7, 2023

It is important to understand that account white space analysis is not limited to any particular industry or a business of a particular size. It can be utilized with ease by B2B and B2C businesses as well. The analysis allows businesses to find untapped opportunities within the existing customer base.

Business Growth 10

Business Growth Account Management B2C Profitability 10

SmartKarrot

JULY 30, 2021

It is the go-to business growth opportunity today, and it is about anticipating the customer’s needs and demands , challenges and providing immediate solutions. Be it B2B or B2C, a subscription model of business, or any other, customer loyalty is the biggest gain for companies from customer success.

Customer Success 10

Customer Success Onboarding Acquisition B2C 10