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And to evaluate the relative attractiveness of different segments Malcolm McDonald on value propositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
But we are forming a dedicated programme, that will officially launch with a dedicated landing page on our website that says everything that we do for our clients and gives them a lot of value outside of just the actual delivery. I think long gone are the days of a really super clear divide between B2C and B2B. cycles are longer.
I’m the owner of the clientrelationship, but I have no currency with which to trade to. And your client service people are the tip of the spear on that. Everybody has a vested interest in the clientrelationship. But the person who’s at the point is your client service person.
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