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Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos. Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. Government, banking, and insurance are the sectors with CDOs.
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Today in 2020, there exists a service-based digital solution for every other problem or cause. While Shopify delivers a digital platform to be used by businesses, it relies on a SaaS model to construct this relationship with the customers. In the past few years, the SaaS industry has grown from scarcity to abundance. Proofpoint.
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