Customer Think

MARCH 15, 2023

Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love.

Banking 64

Banking Digitalization Financial Services Retail 64

Customer Think

JANUARY 10, 2023

Banks Should Embrace the Opportunities Created by Open Banking The growth of FinTechs and our increased reliance on online payment platforms has led to a sharp rise in digital banking services, as more and more customers link their accounts between different providers.

Banking 80

Banking Digitalization Innovation 80

NG Data

JUNE 13, 2024

Legacy banks are under pressure from digital-first neobanks that offer convenience and modern services. To stay competitive, traditional banks must embrace digital transformation by adopting AI and mobile-first strategies. However, they face challenges like integrating new technologies with legacy systems and high costs.

Digital Transformation 52

Digital Transformation Banking Digitalization Meetings 52

NG Data

JUNE 13, 2024

Composable banking enhances digital customer experiences by utilizing modular components rather than monolithic systems, allowing financial institutions to quickly adapt to market changes and integrate new services seamlessly. This approach improves operational efficiency, customer engagement, and supports innovation.

Banking 52

Banking Customer Experience Digitalization Innovation 52

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Flevy

OCTOBER 24, 2024

Retail banking is undergoing one of the most significant transformations in its history. As customers shift toward digital banking and self-service channels, traditional banks are forced to rethink their value proposition. At the heart of this balancing act is the retail banking value chain.

Banking 52

Banking Retail Acquisition Value Proposition 52

NG Data

OCTOBER 25, 2023

In today’s digital landscape, banks must continually adapt their digital toolkits to remain competitive and deliver consistently positive customer experiences. AI plays a central role in developing a customer-led culture, allowing banks to prioritize understanding customer needs, preferences, and pain points.

Banking 52

Banking Digitalization Prioritization Marketing 52

NG Data

FEBRUARY 7, 2024

Banks adopting AI face challenges in training frontline staff. Banks need to address these issues by incentivizing employees to become customers themselves and offering simulation tools and microlearning modules. Source The post Banks May Be Ready for Digital Innovation: Many on the Staff Aren’t appeared first on NGDATA.

Banking 52

Banking Innovation Digitalization 52

NG Data

NOVEMBER 8, 2023

Branch networks are shrinking, and banks need to get better at handling this disruptive process with empathy. One study shows that 31% of customers who switched banks did so when a branch closed. The post The Right Way to Balance Digital and Branch Banking appeared first on NGDATA.

Banking 52

Banking Digitalization 52

Hubspot Sales

DECEMBER 14, 2022

To minimize direct contact, people gravitated towards payment methods that didn't require the use of physical money, like bank cards and payment apps. The Swedish Central Bank recently stated that only 9% of the country's population uses cash for transactions right now. The COVID-19 pandemic is one major catalyst for the shift.

Banking 132

Banking e-Learning Computers and Electronics Retail 132

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x What is customer experience in banking? Customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. faster than competitors that don’t.

Banking 52

Banking Customer Experience Digitalization Financial Services 52

NG Data

OCTOBER 25, 2023

It's the digital age. So why am I, a digital marketer, talking about traditional marketing? The post How banks can lead from the front with digital appeared first on NGDATA. Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.

Banking 52

Banking Digitalization Marketing 52

Hubspot Sales

JULY 10, 2024

With the rise of ecommerce sales comes an increase in the use of digital payments and mobile wallets. Next, the bookstore’s payment processor takes the customer’s information and encrypts it so it can securely send it to the customer’s bank, which is the issuing bank. The customer’s bank must authorize the purchase.

Banking 105

Banking eCommerce Retail Facilitation 105

Customer Think

AUGUST 27, 2024

Imagine stepping into a world where your banking needs are anticipated before you even voice them, where every interaction feels like a seamless extension of your digital life. This isn’t a distant future but the present reshaping of customer experience (CX) in banking.

Banking 59

Banking Customer Experience Innovation Digitalization 59

Customer Think

AUGUST 27, 2024

Most of the banks has encountered security problems and are looking for a stability. With the advanced digital banking, the industry can face different challenges in their security. Artificial intelligence is transformative […]

Banking 52

Banking Artificial Intelligence Digitalization 52

NG Data

JANUARY 15, 2021

Recently, I was interviewed by Hannah Wallace from Finextra for my take on the trends in banking in 2021. People of all generations just got used to utilizing digital services faster than we may have predicted a year ago. As a result, banks are faced with expensive.

Banking 52

Banking Digitalization Prioritization Leadership 52

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

NG Data

APRIL 18, 2024

Banks use real-time client data, AI, cloud computing, and open banking to enhance digital experiences and provide personalized interactions. It also promotes financial inclusion for underserved communities by expanding banking options.

Banking 52

Banking Digitalization 52

NG Data

OCTOBER 24, 2023

Last month, we attended the Bank Marketing Conference by the American Bankers Association in Austin, which showcased insights, case studies, and networking opportunities. ” The conference covered various topics related to banking marketing strategies, including customer engagement, digital transformation, and brand management.

Banking 52

Banking Marketing Digital Transformation Digitalization 52

Excelerate

OCTOBER 11, 2020

For many of you reading this post, it is quite possible you have already handed someone your digital keys. banks, IP, etc.) Protecting the keys to your digital kingdom is becoming more reliant upon biometric identification, multi-factor authentication (MFA), expanded virtual desktop infrastructure (VDI), and enhanced VPN solutions.

Digitalization 98

Digitalization Banking Internet Government 98

Hubspot Sales

MAY 2, 2024

According to new research , Gartner expects that 80% of B2B sales interactions will occur on digital channels by 2025. Payment processing securely facilitates digital transactions for businesses. A payment processor is the solution that handles these digital transactions for businesses. trillion in 2023.

Banking 105

Banking Small Business Digitalization B2B 105

NG Data

APRIL 25, 2024

Credit unions have great customer service, but banks excel in digital services. To build and maintain customer loyalty, credit unions must learn from banks and improve their digital offerings. Source The post Banks Have This Major Edge. Can Credit Unions Catch Up? appeared first on NGDATA.

Banking 52

Banking Digitalization 52

Planview

JANUARY 14, 2016

Banking is an old business. But in the past year, the rapid adoption of financial services innovation technology has catapulted banking, insurance, and financial leaders into the now. Digital Financial Innovation Is The Antidote To Disruption. Check out our top choices, below.

Financial Services 63

Financial Services Innovation Digitalization Banking 63

NG Data

APRIL 3, 2024

Banks face challenges in managing their legacy cores and personalizing customer experiences. Source The post Blog: The Power of a CDP in Banking Digital Transformations appeared first on NGDATA. Modernizing legacy cores is not a "rip and replace" procedure but can be done in parallel with building mature customer profiles.

Digital Transformation 40

Digital Transformation Banking Digitalization Customer Experience 40

NG Data

MARCH 28, 2024

Financial institutions need to prioritize their marketing strategies to stay competitive in an increasingly digital world. Source The post Leveling up the bank marketing game appeared first on NGDATA. DCO and social media SEO can also be effective tools.

Banking 52

Banking Marketing Prioritization Media 52

Customer Think

FEBRUARY 6, 2022

Two years after a pandemic sent more consumers online than ever, 76 percent are now banking on their mobile devices and 82 percent use digital payments – it’s not clear their financial institutions are taking full advantage.

Banking 104

Banking Digitalization Customer Experience 104

NG Data

MARCH 31, 2021

The pandemic has brought upon many digital-first innovations. It has accelerated omnichannel adoption — blending physical and digital commerce channels — as consumers quickly adopt digital-first interactions. We see this pressure mainly coming from digital-first & Source.

Banking 59

Banking Digitalization Innovation Leadership 59

NG Data

AUGUST 9, 2024

Sonata Bank has adopted a niche strategy inspired by the fast-food industry to address the high employee turnover in quick-service restaurants. By providing simple, frictionless banking experiences and leveraging the Digital Onboarding platform, Sonata helps financially underserved employees adopt banking services.

Banking 52

Banking Onboarding Digitalization 52

Hubspot Sales

JUNE 26, 2024

Instead, funds are directly pulled from a customer’s bank account. Automated Clearing House (ACH) Automated Clearing House (ACH) payments are a form of electronic bank transfers. Automated Clearing House (ACH) Automated Clearing House (ACH) payments are a form of electronic bank transfers.

Banking 105

Banking eCommerce Digitalization Small Business 105

Customer Think

JULY 1, 2021

With more people doing business online than ever before, companies are gaining clarity on what’s working and what needs attention when it comes to the digital customer experience. Logging in to websites is part of our daily routines including everything from our banks to our insurance providers […].

Insurance 111

Insurance Banking Digitalization Customer Experience 111

NG Data

NOVEMBER 1, 2023

It's the digital age. So why am I, a digital marketer, talking about traditional marketing? The post Community banking: A growing alternative appeared first on NGDATA. Because we still operate in the physical world. While online consumes much of our daily life, it's not everything—not yet.

Banking 52

Banking Digitalization Marketing 52

NG Data

JUNE 18, 2024

With the growth of digital banking, financial institutions should invest in advanced digital experience platforms (DXPs) to better understand and enhance customer engagement. Source The post Don’t Ask Your Bank Customers If They’re Happy. Watch What They Do, Instead. appeared first on NGDATA.

Banking 52

Banking Digitalization 52

NG Data

AUGUST 15, 2024

Community banks are increasingly shifting their advertising efforts from social media to streaming platforms like Peacock, Hulu, and Disney Plus. Streaming allows banks to reach broader and more diverse audiences, especially through live sports, which have proven to be highly engaging.

Banking 52

Banking Media Marketing Advertising 52

Red Star Kim

OCTOBER 25, 2023

CogniClick campaign examples The system was developed for use in the technology sector but is now being promoted into professional services firms.

Banking 130

Banking Artificial Intelligence Cybersecurity Key Account Management 130

NG Data

JANUARY 5, 2024

Despite the rise of digital marketing, financial services emails still enjoy high open and click-through rates. Source The post Email Marketing in Banking Has Changed: Answers to Key Questions appeared first on NGDATA. Financial marketers must focus on relevance, personalization, and targeted content to engage customers.

Banking 52

Banking Marketing Financial Services Digitalization 52

PandaDoc

MARCH 4, 2024

A virtual data room , or VDR, is a secure, online space acting as a repository of a company’s documentation, and serves as a virtual hub where company users share real-time information with other investors, clients or stakeholders when executing investment banking deals. What is a data room for investment banking?

Banking 52

Banking Investors Acquisition Stakeholders 52

Hubspot Sales

MAY 20, 2022

An ACH payment is a type of electronic transaction that transfers money from bank to bank. ACH stands for “Automated Clearing House”, which is a network that connects all banks within the United States. EFT, or electronic funds transfer, is a catch-all term for any type of digital payment. What is ACH payment?

Banking 111

Banking Decision-making Government Retail 111