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KAM Leader Series: Shaping Innovative Solutions

Strategic Account Management Association

By Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Dominique Côté, CEO and Founder, Cosawi and Principal, The Summit Group SAMA is proud to offer this 3rd article in the 4-part series on the importance of SAM / KAM leadership.

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KAM Leader Series: Delivering for Customers

Strategic Account Management Association

By Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Denise Juliano, Vice President, Life Sciences Premier Inc. SAMA is proud to offer this 2nd article in the 4-part series on the importance of SAM / KAM leadership.

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KAM Leader Series: Winning Customer Commitment

Strategic Account Management Association

By Tania Lennon, Global Space Lead, Talent Assessment and Leadership at ZS and Jennifer Stanley, Partner, North America Lead, Sales & Channel Practice, McKinsey & Company SAMA is proud to offer this 4th article in the 4-part series on the importance of SAM / KAM leadership.

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Character Matters: Learn How to Become a Better SAM

Strategic Account Management Association

Dr. Fred Kiel, co-founder of KRW International , a global leadership consulting firm and Kelly Garramone, CEO of KRW and Executive Director of the KRW Research Institute, prove that character “isn’t kumbaya.” Tough Leadership ? Good Leadership. By Rowena Abrahams, Contributing Editor, SAMA. Insights Level ($1,495).

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MDI’s Leadership Lab: Unlocking the Future of Leadership Training

MDI Training

MDI’s Leadership Lab: Unlocking the Future of Leadership Training Would you like to listen to this article? Traditional formatsclassroom sessions, workshops, and coachingremain essential for leadership development, providing deep insights and impactful learning experiences.

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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

While CRM provides visibility to leadership, it struggles to provide value for the actual users, i.e., the account managers. For leadership, they provide visibility into account team activities and productivity. Account teams often wonder, “What’s in it for me?” The post Got CXM?

CXM 520
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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Past attempts by the customer to solve this challenge involved engaging both hospital staff and primary care leadership. First, my internal cross-functional team and I worked strategically to align and collaborate with the customer leadership around project goals and a process for the customer to achieve those goals. health system.