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Strategic account managers (and their bosses) deserve better decision-making tools

Strategic Account Management Association

In the end, if you fail to meet your commitment, you fail to meet your commitment. The post Strategic account managers (and their bosses) deserve better decision-making tools appeared first on Strategic Account Management Association blog. But assigning blame doesn’t really matter, does it?

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How Royal Became a Trusted Advisor and Streamlined Solutions Saving $300,000 Per Patient

Strategic Account Management Association

During the initial discovery phase with the customer, our team at Royal established a regular meeting cadence with the insurance network’s director of transitional care programs, with the goals of determining current barriers to keeping patients in-network and identifying and addressing inefficiencies in transportation ordering workflow.

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The Future of SAM – Revisited

Strategic Account Management Association

This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. Panelists’ remarks have been paraphrased for this blog post. . The post The Future of SAM – Revisited appeared first on Strategic Account Management Association blog. The future is now. 4 Facilitative style. Be an orchestrator.

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SAMA releases Biannual 2021 Compensation Report

Strategic Account Management Association

The most common MBOs for SAMs measure leading indicators : account planning (77% of plans) and activity-based metrics like collaborative meetings (75%). The post SAMA releases Biannual 2021 Compensation Report appeared first on Strategic Account Management Association blog. Not sure if you’re entitled to a free report?

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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

Flexibility : When the global pandemic rerouted our focus, we swiftly adjusted to meet our customer needs by leveraging the power of community. Productivity capture: Average client saves 141,500 hours annually because meetings start on time and conference technology is more intuitive, a 4 percent increase from program launch.

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THE 10-K FILING: THE MOST IMPORTANT DOCUMENT THAT SAMS NEVER READ

Strategic Account Management Association

1 In fact, many of them admit their meetings were a total waste of time. is that, in the same study, 80 percent of these same sales reps actually believe they’ve had a successful meeting!2 So how do I judge if MY meeting with an executive was successful?”. It means they didn’t prepare for a CXO meeting.

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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

CXM: Meet Your Customers’ Needs. Why customer experience management isn’t just a nice-to-have for strategic account management appeared first on Strategic Account Management Association blog. For leadership, they provide visibility into account team activities and productivity. Your customers deserve the best service.

CXM 520