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Leadership, emotionalintelligence and teams in change management. This transition is explored further in Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Create a change vision Leaders need a compelling vision of the desired change. Winning their hearts – and emotional commitment – is tougher.
EmotionalIntelligence Is A Sales Superpower On this episode of the Sales Gravy Podcast, Jeb Blount sits down with Robin Hills, a business psychologist and expert in emotionalintelligence from the UK. Emotionalintelligence is a concept that Daniel Goleman launched and popularized approximately 30 years ago.
The ability to understand that comes through emotionalintelligence. In this article, we’ll discuss: What emotionalintelligence is. How to teach emotionalintelligence to salespeople. What is emotionalintelligence (EQ)? Wondering what emotionalintelligence is? The result?
Emotionalintelligence (EI) refers to a person’s ability to recognize emotions within themselves and others, and understand these emotions. It is the ability to use emotional cues as guide to one’s thoughts, behaviors and actions. Emotionalintelligence has an immense impact on sales performance.
‘Tis the season of packed yoga classes, downloadable budget templates, and book recommendations. If you’re looking to level up your sales career in 2020 but don’t know where to start, we suggest checking out one, two, or all three of the must-read books listed below to get you equal parts inspired and fired-up to crush your quotas this year.
Emotionalintelligence 6. Emotionalintelligence Key account managers work with others, in dynamic, high pressure situations. That's why emotionalintelligence is an essential skill. Related courses: Empathy & EmotionalIntelligence at Work. EmotionalIntelligence at Work.
Daryl Fielding | Sales & Marketing Speaker | Booking Agent (champions-speakers.co.uk). Personally, I think emotionalintelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list. So what do you consider to be the top six leadership qualities?
This American book talks you through the strategy development process for a fictious law firm become the firm of choice – strategy development (kimtasso.com) One delegate asked for business plan templates – and the post I just mentioned explains why templates are not always a good idea. 10 reasons why (kimtasso.com). kimtasso.com).
There are a few books that I recommend to my therapy clients and this is one of them. Their reaction is usually positive so here is a book review: How to do the work (recognise your patterns, heal from your past and create your self) by Dr Nicole LePera. How could this book help you? She starts the book with her own story.
Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic. So I’ve selected three books – depending on whether you are a beginner or a pro and whether you are in the UK or the USA.
What does emotionalintelligence have to do with sales leadership? According to Colleen Stanley, who is the author of the hit new bookEmotionalIntelligence for Sales Leadership, a high EQ matters a lot. In fact, it is the real secret to building a high-performance sales team.
There are four core modules and two optional modules: Core Modules Components Facilitator EmotionalIntelligence – The skills that matter most for effective leadership Use EQ to lead, engage and succeed as quickly and as powerfully as possible Addresses self-awareness, emotional regulation, adaptability and persuasive communication EQ-I 2.0
A chance encounter with Helen Kensett at a recent conference reminded me about her 2016 sales book. I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. My books are listed here Publications by Kim Tasso.
The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotionalintelligence. Let me explain. . Congruence.
kimtasso.com) Excellent 12% (2) Good 47% (8) OK 41% (7) Which consulting skill do you most need to develop EQ/emotionalintelligence 0% An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) Research on leadership and emotionalintelligence (EQ) (kimtasso.com) Book review – EmotionalIntelligence 2.0
Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Digital body language.
(kimtasso.com) August 2023 Boosting Your Confidence at Work – A Toolbox for Success (kimtasso.com) July 2023 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 Conversation skills book review 2 – How to talk to anyone: 92 little tricks (kimtasso.com) May 2023 Conversation skills book review (kimtasso.com) (..)
Research on leadership and emotionalintelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotionalintelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change. expensive Stella Artois and slow Guinness).
Increasing your emotionalintelligence can improve these and many other experiences at work (and in life). The workplace is a perfect opportunity to practice the five components of emotionalintelligence that we’ll explore below. What Is EmotionalIntelligence? Our tips and strategies will show you how.
Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector.
We also explored the many sources of information that allowed benchmarking to know what minimum and best performance might be See the big picture – Step away from the detail and out of silos to see the bigger picture Book review: The Strategy Book by Max McKeown (kimtasso.com) Use minimalist plans – As marketers we assume we need plans.
This topic is explored well in the recent bookBook review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). Book review – Persuasion: The art of influencing people by James Borg (kimtasso.com). kimtasso.com).
14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotionalintelligence?
Tim Ferriss, entrepreneur and author of The Four Hour book series, is an advocate of a lean learning method he calls DiSSSCaFE. Lean learning is about learning the core of what you need to learn, applying it to real-world situations immediately, receiving immediate feedback and refining your understanding, and then repeating the cycle.
But these books I found to be useful to those who have a general interest in these topics – including for psychoeducation for my psychotherapy clients. But these books I found to be useful to those who have a general interest in these topics – including for psychoeducation for my psychotherapy clients.
I encountered this tool in Change management – Change Catalyst book review by Kim Tasso and further details are available The 9 Box Grid: A Practitioner’s Guide – AIHR. Most delegates found the nine-box grid a useful tool for talent management and succession.
When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Video) (kimtasso.com). Questions are important when we meet someone new. Analysis) Where do we want to be?
Another firm mentioned that they operated a series of book clubs where people from different departments came together regularly. This supported mutual knowledge of their professional work.
A press campaign coincided with a Vario networking and training event – including emotionalintelligence coaching for dealing with clients – supporting the idea that the work was not easy to replicate with AI solutions. The campaign was part of an exciting project 7BR announced in 2022.
Ryan is the author of the hit new sales book Story Getter. Jeb and Ryan explore how buying is an emotional experience and sales pros that ask questions that get the story “why” behind the buyer’s “what” sell more. This emotionalintelligence allows salespeople to build a rapport that goes beyond the transactional.
Change management – Change Catalyst book review by Kim Tasso The change catalyst – secrets to successful and sustainable business change” by Campbell MacPherson. Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Switch: How to change things when change is hard by Chip and Dan Heath.
Sales tools are different; they’re basically the phone book and your business card. If you want to improve your Challenger Selling skills, read “The Challenger Sale” (the book that catalyzed the movement). Emotionalintelligence. Buyers are different; they don’t have the internet to guide their decisions.
Working with gatekeepers on the telephone There were questions about how best to deal with gatekeepers (there is more information about the role of gatekeepers in the decision-making unit Selling Basics – Detectives and DMUs (Video) and recommended books (kimtasso.com). Gatekeepers can be enlisted as sponsors as well.
EmotionalIntelligence. Challenge yourself to read three books about enterprise sales, find a mentor experienced in selling to high-end clientele, and take someone in your sales organization’s leadership out to coffee to better understand the company’s decision. Emotionalintelligence. Business Acumen Skills.
Another great book is: Crazy busy – Book review – Dealing with stress (kimtasso.com) Bring strategic focus – Choose where to invest your time A strategic focus enables you to decide where best to invest your time to have the greatest impact.
On a more serious note, we considered the advice of Malcolm McDonald on categorising clients from his book Malcolm McDonald on value propositions – How to develop them (kimtasso.com). Recommended sales books. Book Review: Smarter selling – Next generation sales strategies (kimtasso.com). Personas and buyer profiles.
Selling Basics – Detectives and DMUs (Video) and recommended books (kimtasso.com) Client research and listening projects may struggle to keep up with such large and diverse contact networks. Sales skills There are numerous inventories of what selling skills and qualities are needed.
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). This book explores how to manage these differences when communicating digitally Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). This way we build mutual understanding and empathy.
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). Presentation skills – TED Talks Chris Anderson book review (kimtasso.com). Others rely on respected style guides such as The Economist Style Guide: 12th Edition: Amazon.co.uk: The Economist, Wroe, Ann: 9781781258316: Books.
Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Some noted that often – for both internal and external referrals – they were called in too late.
There are many aspects of consulting competencies and attributes: emotionalintelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk
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