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A chance encounter with Helen Kensett at a recent conference reminded me about her 2016 sales book. I’ve reviewed several books on selling (see the list below) and this one is different as, rather than focusing on the stages in the sales process, it provides pragmatic tips to help. My books are listed here Publications by Kim Tasso.
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This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. Here I have to give a shout out to a great book written by a young Russian-born corporate lawyer in the City of London. Digital body language.
Selling Basics – Detectives and DMUs (Video) and recommended books (kimtasso.com) Client research and listening projects may struggle to keep up with such large and diverse contact networks. Sales skills There are numerous inventories of what selling skills and qualities are needed.
There are many aspects of consulting competencies and attributes: emotionalintelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk
And it is hard to argue with evidence of client sentiment or competitor action. I’m going to ask about how my firm does this – particularly with regard to measuring client satisfaction” Client satisfaction benchmarks – How do you measure up?
While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotionalintelligence required for effective coaching is a capability that AI has not yet fully achieved. OpenAI can summarize books in 1000 characters or write poems for the Christmas party.
But some of them kind of drift into interpersonalskills as well. But what you’re saying is, and this is something I read in a book about management, was where the leader would always come in and talk to everybody in the room, you know, acknowledge them and know their name or ask out and it was just that personal touch.
His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Aside from that, the one quality that makes her shine as CS influencers is her emotionalintelligence. Nils Vinje. Ashna Patel.
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