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Direct Sales vs. Channel Sales: Best Strategies

Arpedio

This sales strategy allows a company to have complete control over the sales process, build strong customer relationships, and maximize profit margins. It’s essential to have a deep understanding of the characteristics of each sales strategy to make an informed decision.

Sales 52
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Intelligent automation (IA) benefits, components, and examples

Zendesk

To free up her time, bots quickly answer customer questions or acknowledge receipt of the query and when customers can expect a reply. This keeps her workload manageable, stress levels low, improves the customer experience , and helps her stick to her schedule. That’s the power of intelligent automation.

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3 ways a CRM success plan can help you maximize ROI

Insightly

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. Data customization is another one of the key factors for CRM success.

CRM 52
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3 ways a CRM success plan can help you maximize ROI

Insightly

Despite the necessity for change, companies often hesitate to make adjustments to their CRMs. And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. Data customization is another one of the key factors for CRM success.

CRM 52
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SaaS customer support: An introductory guide for 2024

Zendesk

Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. If not, customer churn rates can skyrocket due to a misunderstanding of the software. When companies provide excellent SaaS customer support, they can better secure customer retention.

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16 employee engagement survey questions and best practices

Zendesk

Several studies show that employee engagement increases team productivity, job satisfaction, and profitability—encouraging positive business outcomes. Use your results to tweak or brainstorm activities to maximize participation and success. How do you see yourself growing with [Company Name]? Do you feel like a part of the team?

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Switching CRMs: the No BS, No Headache Guide

Insightly

If your current CRM isn’t working as well as it should, making a move isn’t easy. One that understands your business and designs (and thoroughly tests) solutions, aimed at making your company more profitable? Data accessibility costs – Some CRMs make it difficult to export your data. 16 steps to switching your CRM.

CRM 98