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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

Flexibility : When the global pandemic rerouted our focus, we swiftly adjusted to meet our customer needs by leveraging the power of community. Customers brainstormed new ideas for solving common problems and avoiding common pitfalls. At launch, the GAM program was proposed by senior leadership and sponsored by our Board of Directors.

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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

A follow-up study SAMA conducted a year later showed a shift in top customer expectations, including: Thought leadership on real-time challenges Pricing flexibility and creativity Process automation Longer payment terms and return policies Effectiveness in hybrid working environments.

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Campaigns, thought leadership and project management – Early engagement, scoping and risk management

Red Star Kim

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. The delegate aims, poll results and key takeaways are shown below.

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How to Brainstorm Your Way to a Better Strategy

AchieveIt

Joe Krause , SVP of Strategy Consulting at AchieveIt, and Jonathan Morgan , VP of Revenue Operations and Head of Marketing at AchieveIt, provide wide-ranging insights on how to integrate brainstorming into the strategy process. Subscribe What’s the forecast for a brainstorm?

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Sales Coaching for Managers: 6 Best Practices

Brooks Group

Sales Coaching Best Practice #1: Coach to a Sales Process Data from the Best Practices of High-Performing Sales Teams report shows that 95% of teams that meet or exceed revenue goals follow their sales process all or most of the time. Follow these four tips for productive one-on-one sales meetings. Try not to focus solely on numbers.

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The Art Behind Becoming a Strategic PMO Leader

Planview

In this post, you’ll learn: Why Putting People at the Heart of Change Matters The Exciting Future Ahead for the PMO How AI Can Help Prioritize Impactful Work Meet Athena Smith Athena Smith hails from Georgia and is based in Atlanta. Then, we brainstorm ways to address it.

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How to Create a Leadership-Development Plan in 9 Steps

CMOE

A leadership-development plan is a detailed blueprint of the professional development and learning activities you’re going to engage in during a certain period of time. Its goal is to improve your leadership abilities. Below, you’ll find a simple process to teach you how to create a leadership-development plan.