SmartKarrot

DECEMBER 7, 2022

Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you will deliver and manage world-class customer onboarding, account management, customer support, and contract negotiation processes that scale at every point in the customer lifecycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

MAY 18, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Hire, develop and retain a team of high-performing Customer Success Managers.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

APRIL 29, 2022

Well, many successful organizations can vouch for the positive impacts of customer communities on their overall business growth and success. While online communities can have their impact on every aspect of business growth, we can see their direct impact on at least three core areas of a B2B business.

B2B 10

B2B Customer Life Cycle Advertising Customer Success 10

SmartKarrot

OCTOBER 2, 2023

Churn—the rate at which customers stop using a product or service—is a challenge many businesses face. But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. More on this blog – Customer Success Metrics: Qualitative vs Quantitative Data.

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

SmartKarrot

AUGUST 23, 2022

Net Promoter Score is a metric of business growth. When the NPS of the company is high or non-negative, then customers are likely to be ambassadors. Accounting for customer life cycle. NPS scores depend on where the customer is based in his customer life cycle. contact-form-7].

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10