SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate the identification of references and customer stories.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

MAY 10, 2023

Role: Customer Success Manager Location: Phoenix, AZ, United States (Remote) Organization: Freestar As a Customer Success Manager, you’ll have positive Attitude. Through maximising value, play a crucial role in sustaining business growth and profitability.

Customer Success 19

Customer Success Client Relationships Onboarding Stakeholders 19

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

ProlifIQ

JUNE 21, 2023

Prioritize your accounts based on factors like revenue potential, strategic fit, and growth opportunities. Set clear goals and objectives for each account, aligning them with your business objectives. Collaborate with internal stakeholders, such as sales, marketing, and customer success teams, to leverage their expertise and insights.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

Apptivo

AUGUST 5, 2022

The sales team takes care of sales generation, customer acquisition and retainment , which favors business growth. Customer success representatives. A sales team usually has a customer service or customer success representative. Sales team is considered as the backbone for any business.

Sales 52

Sales Onboarding Sales Management Prioritization 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Looking for other business growth strategies? These findings matter beyond a customer retention program.

eCommerce 52

eCommerce Acquisition Retail Communication 52

Nutshell

MARCH 19, 2024

As the backbone of any business, the sales team needs to be efficient to meet targets and ensure the company remains profitable. Affordable growth: When the team is more productive, you can look forward to more business growth without the expense of additional team members.

CRM 71

CRM Sales Software Software 71

PandaDoc

FEBRUARY 28, 2025

Silos are a thing of the past when it comes to operational efficiency and revenue growth. Aligning sales, marketing, and customer success is more crucial than ever to avoid fragmented processes and inconsistent revenue streams. This is where a revenue operations (RevOps) framework comes in. Why and how does it work?

Decision-making 52

Decision-making CRM e-Learning Acquisition 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

MARCH 17, 2021

In marketing, the Pareto principle says that 80 percent of your sales are represented by 20 percent of your customers. If companies break free from this, they will increase profits. So, how does this fit with Customer success ? What is the Customer Success Pareto Principle? This will improve profit outcomes.

Customer Success 15

Customer Success Profitability Decision-making Business Growth 15

Insightly

DECEMBER 21, 2021

You can calculate the Net Promoter Score by asking customers to rate their likelihood of recommending your company, product, or service on a scale of 1 to 10. . You can use the NPS to determine business growth opportunities. How your customer service efforts impact higher level metrics and KPIs . Why it matters: .

Profitability 52

Profitability Decision-making Customer Experience CRM 52

Insightly

DECEMBER 21, 2021

You can calculate the Net Promoter Score by asking customers to rate their likelihood of recommending your company, product, or service on a scale of 1 to 10. . You can use the NPS to determine business growth opportunities. How your customer service efforts impact higher level metrics and KPIs . Why it matters: .

Profitability 52

Profitability Decision-making Customer Experience CRM 52

Insightly

DECEMBER 21, 2021

You can calculate the Net Promoter Score by asking customers to rate their likelihood of recommending your company, product, or service on a scale of 1 to 10. . You can use the NPS to determine business growth opportunities. How your customer service efforts impact higher level metrics and KPIs . Why it matters: .

Profitability 52

Profitability Decision-making Customer Experience CRM 52

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SuperOffice

JANUARY 4, 2021

It includes initiating contact with potential leads, amassing a database of contact information, accessing customer history, and much more – all with the purpose to build a relationship pipeline that improves revenue and profitability. execute loyalty programs that keep customers coming back for more.

CRM 52

CRM Software Software Decision-making 52

ProlifIQ

JUNE 21, 2023

By proactively managing account plans , account managers can identify and seize opportunities, address challenges, and enhance customer satisfaction. The focus on customer retention within strategic account management is paramount as it ensures the longevity and profitability of the relationships with these strategic customers.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MAY 12, 2023

Account Selection and Segmentation The foundation of any successful KAM strategy lies in identifying the right customers to target. This process involves segmenting the customer base to determine which accounts have the most potential for growth and profitability.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Management 10

SmartKarrot

JULY 13, 2020

Role: Customer Success Manager Location: Texas, US Organization: Illusive Networks In this role, you’ll have to own and manage customer relationships, ensuring customer delight and communicating the value of the product to drive deeper and build strong engagement. Ensure customer satisfaction and retention.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

APRIL 14, 2021

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement.

Customer Success 10

Customer Success Customer Experience Leadership Onboarding 10

SmartKarrot

DECEMBER 7, 2020

Role: Director, Customer Experience – North America Location: San Jose, CA, US Organization: Skybox Security As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers.

Customer Success 10

Customer Success Customer Experience Onboarding Stakeholders 10

Insightly

JULY 25, 2023

It can be easy to have dollar signs in your eyes when thinking about your ideal customer. An ideal customer is one that is profitable, scalable, and a long-term fit for your business growth. There are six steps to create an ideal customer profile. Collect customer data Start with what you already know.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

SmartKarrot

NOVEMBER 10, 2020

With the evolving nature of competition and customer behavior, customer-centricity is becoming a more effective approach in driving business growth. Yet, product centricity cannot be fully ignored for it has its own plus points that add into the business. Product centric vs Customer centric: Key differences.

Business Growth 21

Business Growth Customer Success Innovation Profitability 21

Tidio

MARCH 12, 2021

The benefits of customer feedback include a better understanding of customers, greater customer satisfaction, more referrals, and higher revenue. Plus, customer-centric companies are up to 60% more profitable than product-centric ones, owing much of their success to improving thanks to customer feedback.

eCommerce 52

eCommerce Media Customer Experience Decision-making 52

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

JANUARY 12, 2021

For any business to sustain and scale, it has to know and work around its profit margin. While different industries have different profit margins, knowing the cost of goods sold (COGS) is a common deciding factor in all to calculate those margins. Essential costs like COGS are needed to keep the business running.

Customer Success 10

Customer Success Profitability Manufacturing Investors 10

SmartKarrot

JUNE 23, 2022

Being the VP of customer success is a tough job. It is a huge step in any professional journey, and in the field of customer success, it can be considered to be the pinnacle of success. Customer success is a growing field and is still in its beginning. Importance of VP of Customer Success.

Customer Success 10

Customer Success Onboarding Customer Value Negotiation 10

SmartKarrot

SEPTEMBER 24, 2020

But what about the connection between employee satisfaction and customer success? The answer is simple, only when you reach absolute satisfaction can you route to stellar customer success. Satisfied employees tend to assist customers with a pleasant demeanor which gives a push to customer service.

Customer Success 10

Customer Success Profitability Innovation Leadership 10

Zendesk

FEBRUARY 7, 2022

Customer support definition. What’s the difference between customer support and customer service? Why is customer support important for business growth? Customer support strategies. Examples of good customer support. The keys to a successful customer support team.

Decision-making 52

Decision-making Customer Experience Insurance eCommerce 52

SmartKarrot

JULY 21, 2020

In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses. But, B2B customer success is much different from B2C and we are going to see exactly that in this article. B2B customer success vs B2C customer success.

B2C 10

B2C Customer Success B2B Onboarding 10

Arpedio

MARCH 26, 2024

Understanding the unique role and significance of pre-sales strategy is essential for organizations seeking to drive successful sales outcomes and achieve sustainable business growth. Leverage sales enablement tools to track account engagement and prioritize follow-up activities.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability. Apply here: [link].

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JULY 31, 2023

Do you want sustainable business growth? You need to focus on your customer success. You might already be aware of the importance of customer success for any business. This is where the customer success dashboard comes into the picture. What is Customer Success Dashboard?

Customer Success 10

Customer Success Energy and Utilities Onboarding Decision-making 10

SmartKarrot

AUGUST 2, 2023

Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In fact, it is essential for sustainable growth and long-term success for any business across industries.

Customer Success 10

Customer Success Onboarding Business Growth Profitability 10