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Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive clientdevelopment Provide data and insights to help your clients make better decisions.
As well as considering the grading of clients and referrers for the firm or particular teams there was recognition of the value of guiding each fee-earner to focus on: Critical clients, prospects and referrers (around 10) Key relationships (around 150 – see Dunbar’s Law in Clientrelationship management (CRM) – how many close social (kimtasso.com) (..)
Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Ellie is passionate about developing exceptional customer experiences through Customer Success best practices.
Why is this a good balance with you doing the sales and the clientdevelopment? Gordon was a developer, he moved from development across so the company was started by Bart, developer, Ethan, designer, and Gordon developer. So you started off and you were managing the clientrelationshipdevelopment?
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