SmartKarrot

MAY 9, 2022

As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, email, SMS, Zoom, and other methods. Monitor client KPIs and targets to ensure success.

Customer Success 3

Customer Success Onboarding Value Proposition Facilitation 3

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Communicating the product roadmap to customers and ensuring it meets the customer’s needs. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts. Apply here: [link].

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

DECEMBER 14, 2021

Understand customers’ needs and wants and communicate with internal stakeholders to solve problems and make product and process improvements. Actively listen to customers to understand, anticipate, and solve their problems and continually monitor the feedback loop to ensure customer communication and satisfaction.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

APRIL 22, 2022

Foster positive and productive relationships with clientele and communicates information to management that is vital to successful relationships. Interface with various departments within the organization related to client development and retention. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle.

Customer Success 16

Customer Success Government Leadership Client Development 16

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. communicating regular updates and significant milestones to senior leadership. To continually improve the client experience, closely collaborating with the larger Client Services Team.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

JUNE 30, 2021

Building strategic relationships across multiple stakeholders across the clients to ensure alignment with business goals. Develop a trusted advisor relationship with key client stakeholders. Conduct regular quarterly/monthly reviews with key clients.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. Proactive Risk Management Large-scale clients often come with large-scale challenges. Below, we explore several components to consider when designing an effective playbook for large-scale clients.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JUNE 21, 2021

Effectively lead initiatives that require collaboration across several internal LiveRamp resources and stakeholders, including but not limited to product, finance, technical services, data ethics, legal and privacy teams. Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Strong verbal and written communication skills. Apply here: [link] Role: Customer Success Director Location: Sydney, New South Wales, Australia Organization: Smart Talent Group As a Customer Success Director, you will be responsible for the development & establishment of a scalable function and Leading change.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Kellie Capote.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21