SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Build and maintain executive relationships with the strategic customers.

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients. Lead cross-team collaboration.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

JULY 2, 2021

Role: Director, Customer Success Location: San Diego, CA, US Organization: Lytx, Inc. As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Begin building strong relationships with key customer contacts.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Ensure on-time and successful renewal of customer contracts.

Customer Success 10

Customer Success Banking Onboarding Client Development 10

SmartKarrot

DECEMBER 22, 2020

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

APRIL 20, 2021

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Assist in client onboarding as necessary and proactively work to improve our processes and protocol to eliminate inefficiencies and improve the overall customer experience.

Customer Success 10

Customer Success Client Onboarding Onboarding Stakeholders 10

SmartKarrot

OCTOBER 13, 2020

Role: Director, Customer Success Location: Burbank, CA, US Organization: CyberCoders As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base. Drive engagement and establish strong relationships with clients.

Customer Success 10

Customer Success Client Development Onboarding Organization 10

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

OCTOBER 5, 2023

Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment. E.g. Account tagged as “closed won” triggers an onboarding playbook; Account at 85% utilization triggers an upsell playbook.

Account Management 10

Account Management Management Value Proposition Stakeholders 10