article thumbnail

How Well Do You Know Your Customers?

Revegy

Developing customer insights isn’t a one-time thing, it should be an integrated part of your strategic client development. Building a compelling business case for evaluating your solution hinges on your ability to successfully understand the clients’ business goals and connect your solution(s) to achieving the goal(s).

Finance 64
article thumbnail

Why agency account managers struggle to think ahead

Account Management Skills

For example, to have time to: Think about their client’s business commercially e.g. download the client’s annual report or download their quarterly investor relations meeting transcript to hear the CEO talk about company performance and pipeline. Account managers generally want to be more informed.

article thumbnail

Sep 14 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager (UK) Location: London, England, United Kingdom Organization: Wholesale Investor As a Customer Success Manager, you will be working with each client’s Account Executive towards a seamless handover. Engaging clients in the Voice of the Customer (VoC) program.

article thumbnail

Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.