PandaDoc

MAY 28, 2024

Customer knowledge even transfers to other areas, such as improving client onboarding. Greater customer loyalty and retention: Reps communicate and interact with customers with authenticity. At the same time, they need to look for problems that clients may not be aware of. Bespoke experiences only help to increase CSAT.

Sales 52

Sales e-Learning Healthcare Software 52

SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Gather quantitative and qualitative insights that can drive product improvements.

Customer Success 19

Customer Success Facilitation Client Onboarding Onboarding 19

SmartKarrot

OCTOBER 1, 2022

Apply here: [link] Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders at all levels. Help facilitate change management between self and managed service.

Customer Success 3

Customer Success Logistics Client Onboarding Onboarding 3

SmartKarrot

DECEMBER 4, 2020

Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.

Customer Success 10

Customer Success Client Onboarding Onboarding Stakeholders 10

SmartKarrot

JUNE 18, 2021

Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup. Review meetings, creating roadmaps and strategy review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

MAY 24, 2021

Defining and optimizing the client onboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Assist in the development and execution of marketing strategies specific to customer needs, resources, and audiences.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JULY 22, 2021

Operate as the main point of contact and advisor for all client needs including platform support, training, issue escalation, and media strategy consultation. Develop key relationships with customer contacts ranging from daily users to executive stakeholders. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

FEBRUARY 2, 2021

Apply here: [link] Role: Customer Success Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a Customer Success Manager, you will be accountable for the onboarding experience that every new customer has on site.

Customer Success 8

Customer Success Client Onboarding Customer Experience Onboarding 8

PandaDoc

MAY 8, 2023

In the sections below, we’ve covered a variety of software solutions (both all-in-one and piecemeal) that teams might use to expand their communication channels and improve customer relationships. With most helpdesk platforms, it’s possible to keep communication tied to a ticket by allowing users to comment and give feedback.

Software 52

Software Software Communication Publishing 52

SmartKarrot

JANUARY 10, 2023

Refining and adding to the initial strategy laid out in sales for key accounts through collaboration with all key internal and external stakeholders. Implementing a defined strategy to aid and hold clients accountable to their overall video goals from the timing of production to using the videos to gain ROI. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Client Onboarding 19

SmartKarrot

JANUARY 16, 2023

Establish and maintain close relationships with clients at multiple organizational levels. Develop offering reports to communicate the status of operations to customers and internal teams. Act as an advocate for the client within the company, communicating their needs and feedback to the product and development teams.

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

APRIL 11, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, and identifying and closing renewal and revenue growth opportunities. Organization: RELEX Solutions.

Customer Success 3

Customer Success Onboarding Client Onboarding Strategic Thinking 3

SmartKarrot

JUNE 11, 2021

Develop relationships with C-Suite, EVP, and SVP stakeholders at the financial institution customers. Develop a strong relationship with clients based on value add, expertise, and being a trusted partner. Manage adoption across all stakeholders for Measured products and services. Help manage upsell processes and procedures.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10