SmartKarrot

OCTOBER 18, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Present and review quarterly / monthly meetings. Apply here: [link].

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Customer Success Client Onboarding Onboarding Facilitation 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Keep regular meetings with key stakeholders & running Business Reviews.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

DECEMBER 20, 2021

Interacts directly with clients, as part of a team or leading a company team, as appropriate; interaction will include all levels of the client organization (i.e. Represents Client Success within the organization as warranted via meetings, committees, councils, and workstreams. Apply here: [link].

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Customer Success Client Onboarding Onboarding Government 3

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].

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Customer Success Supply Chain Co-Creation Client Onboarding 19

SmartKarrot

JUNE 23, 2022

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Lead, grow and energize the Customer Success team.

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Customer Success Client Onboarding Onboarding Finance 3

SmartKarrot

JULY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Nearpod As a Director of Customer Success, you will successfully lead, manage, and mentor School Team Managers who lead Customer Success Managers. Maximize renewal rates and recurring revenue; ensure customer growth.

Customer Success 3

Customer Success Client Onboarding Onboarding Acquisition 3

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Coach and develop team members with a hands-on approach.

Customer Success 3

Customer Success Client Onboarding Onboarding Account Management 3

SmartKarrot

JULY 1, 2020

Getting started with a client in the right way is most important in building a long lasting relationship with clients. That’s why a client onboarding checklist is mandatory for you to cover every aspect of onboarding with your clients. So, let’s get started with the client onboarding checklist.

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Client Onboarding Onboarding Customer Success Meetings 10

SmartKarrot

JULY 2, 2020

Client onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your customer’s mind. There are chances that you have created a flawless product but your new client doesn’t know about it yet.

Client Onboarding 10

Client Onboarding Onboarding Customer Success Account Management 10

SmartKarrot

JULY 2, 2020

Client onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your customer’s mind. There are chances that you have created a flawless product but your new client doesn’t know about it yet.

Client Onboarding 10

Client Onboarding Onboarding Customer Success Account Management 10

SBI

JULY 12, 2018

Joe: Once a company purchases InsideView, we initiate our Smart Start process to document our customers’ key business drivers and needs with the entire InsideView account team. Post kickoff, the implementation team assists our customers’ Operations team in implementing InsideView’s solutions.

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Marketing Sales Client Onboarding Decision-making 41

SmartKarrot

AUGUST 5, 2021

Role: Enterprise, Customer Success Director Location: Santa Barbara, CA, US Organization: Impact As an Enterprise Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts.

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Customer Success Client Onboarding Onboarding Decision-making 12

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

JUNE 11, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: Narmi As a VP of Customer Success, you will grow and build a product-led Customer Success organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.

Customer Success 10

Customer Success Onboarding Client Onboarding Stakeholders 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Customer Success 10

Customer Success Cybersecurity Value Proposition Client Onboarding 10

SmartKarrot

MAY 25, 2021

Role: Customer Success Director Location: Short Hills, NJ, US Organization: Dun & Bradstreet As a Customer Success Director, your primary focus will be to manage ongoing contractual relationships and the operational delivery of services to clients. Deal with intensified customer issues quickly and efficiently.

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Customer Success Client Onboarding Onboarding Negotiation 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

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Customer Success Client Onboarding Onboarding Stakeholders 10

SmartKarrot

MARCH 4, 2021

A specialist who will take the customer from the signup to the ‘first success’ is an onboarding specialist. Need for a Customer Onboarding Specialist. A client onboarding specialist has some responsibilities. These stem from the need for an effective onboarding. Product Knowledge. Bottom Line.

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Onboarding Client Onboarding Communication Customer Success 19

SmartKarrot

JULY 17, 2020

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. Satisfied clients are beaming with renewals and expanding the base, ensuring steady growth in the financial facets. A term that fuels customer retention and loyalty.

Customer Success 10

Customer Success Management Client Onboarding Onboarding 10

PandaDoc

MAY 8, 2023

On top of that, most of these platforms are equipped with analytics and tracking tools that allow organizations to gain valuable insights into customer behavior and use that information to streamline future support operations or better client onboarding. Zendesk What is it: An all-in-one customer service and support platform.

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Software Software Communication Publishing 52

Nutshell

JANUARY 29, 2025

In business, the difference between terms like customer success, customer service, and customer support can often be blurry. In this blog, well explore the differences between these terms and explain why each is vital for delivering exceptional customer experiences. Table of Contents What is customer success?

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Customer Success Customer Experience Client Onboarding CRM 62

Nutshell

NOVEMBER 19, 2024

When it comes to booking appointments with your company’s leads and customers, it’s critical that meetings are booked with the right people—whether you’re scheduling sales, support, or customer success calls. Want to start increasing your team’s response time and booking more meetings? How do I get started?

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Client Onboarding CRM Meetings Onboarding 71