Client Onboarding Customer Success Organization 
Nutshell
MARCH 25, 2024
Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test.
Zendesk
APRIL 1, 2022
The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. Customer success operations (CS Ops) is the behind-the-scenes crew that helps customer success managers excel at their jobs.
Insightly
FEBRUARY 18, 2022
SCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. Single customer views are imperative for organizations looking to maintain a competitive edge and provide superior customer experiences.
SmartKarrot
JANUARY 10, 2022
Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Execute consulting projects with customers. Translate customer feedback into product requirements.
SmartKarrot
MAY 22, 2023
Role: Customer Success Assistant Location: London, Ontario, Canada (Remote) Organization: Lumos Stratgy As a Customer Success Assistant, you’ll serve as our customers’ main point of contact, responding quickly and kindly to emails, chats, and phone conversations.
SmartKarrot
APRIL 11, 2022
Role: VP of Customer Success, Americas. Organization: Miro. As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). Role: Head of Customer Success.
SmartKarrot
DECEMBER 20, 2021
Role: Director, Client Success – Remote Location: Remote, United States Organization: Press Ganey As a Director, Client Success, you will implement and execute on Client Success strategy, ensuring efficient and effective processes, programs, and work efforts.
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