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The band members face the audience, delivering an experience that creates loyal fans—similar to how your customersuccess managers (CSMs) work with your customers one-on-one. Customersuccess operations (CS Ops) is the behind-the-scenes crew that helps customersuccess managers excel at their jobs.
Role: CustomerSuccess Director Location: Austin, TX, US (On-site) Organization: Cognite As a CustomerSuccess Director, you will be responsible for managing the relationship with Cognite customers. Developing a trusted advisor relationship with key stakeholders and executive sponsors.
Role: CustomerSuccess Lead Location: Remote, Canada Organization: Testimonial Hero As a CustomerSuccess Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link]. Apply here: [link].
Role: Director, CustomerSuccess Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of CustomerSuccess, you will hire, develop and lead a world-class enterprise customersuccess team. Process milestones for the customers and employees to work toward.
Role: Director, ClientSuccess Location: Remote, United States Organization: MediaMath As a Director of ClientSuccess, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Data Focus – analyzing and continuously improving how we work.
Role: CustomerSuccess Specialist Location: United States (Remote) Organization: SwiftComply As a CustomerSuccess Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.
Role: Head of CustomerSuccess Location: San Francisco, CA, US Organization: Tread As a Head of CustomerSuccess, you will be leading a team of CustomerSuccess individuals. Setting CustomerSuccess strategy and defining OKRs. Representing the voice of the customer in all of the interactions.
Role: CustomerSuccess Specialist Location: Irving, TX, United States (Hybrid) Organization: Injala As a CustomerSuccess Specialist, you will examine client Requests (problems with the system and requests for enhancements) to determine both severity and priority. Apply here: [link]. Apply here: [link].
Role: VP of CustomerSuccess, Americas. As a VP of CustomerSuccess, you will be responsible for a rapidly growing CustomerSuccess team of 45+. Improve customer retention metrics (adoption, retention, engagement). Role: Head of CustomerSuccess. Role: Senior CustomerSuccess Manager.
Role: CustomerSuccess Manager Location: Berlin, Germany (Remote) Organization: Canonical As a CustomerSuccess Manager, you’ll familiarise new Canonical customers to our products and customer support procedures. Work closely with clients to comprehend their strategic objectives and other KPIs.
Role: Director, CustomerSuccess Location: Remote, United States Organization: Bidgely As a Director of CustomerSuccess, you will be acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future. Focus on renewal and retention.
Role: VP of CustomerSuccess Location: Remote, Boston, MA, US Organization: Eleanor Health As a VP of CustomerSuccess, you will lead, mentor and motivate a team of customersuccess professionals. Understand and capture your customers’ challenges and objectives, and position potential solutions.
Role: VP, CustomerSuccess Location: New York, NY, US (On-site) Organization: Dandy As a VP of CustomerSuccess, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Lead, grow and energize the CustomerSuccess team.
Role: Director – CustomerSuccess Location: Morrisville, NC, United States Organization: Lenovo As a Director – CustomerSuccess, you will manage and grow a global CustomerSuccess organization. Apply here: [link]. Apply here: [link]. Apply here: [link]. Apply here: [link].
Role: Vice President of CustomerSuccess Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of CustomerSuccess, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.
Role: Director, ClientSuccess Location: Remote, United States Organization: MediaMath As a Director of ClientSuccess, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Apply here: [link].
Role: VP of CustomerSuccess Location: New York, NY, US Organization: Narmi As a VP of CustomerSuccess, you will grow and build a product-led CustomerSuccess organization to ensure scalability as Narmi onboards dozens of new customers over the next few years.
Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the CustomerSuccess and Implementation organization. Assist in clientonboarding as necessary and proactively work to improve our processes and protocol to eliminate inefficiencies and improve the overall customer experience.
Role: CustomerSuccess Manager Location: American Fork, Utah, US Organization: Domo, Inc. As a CustomerSuccess Manager, you will have to understand the overall vision of the company and help stakeholders achieve business success through the Domo platform. Drive CustomerSuccess, retention and growth.
Role: VP CustomerSuccess Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of CustomerSuccess, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.
Role: Associate Director, CustomerSuccess Location: Remote, United States Organization: AKASA As an Associate Director of CustomerSuccess, you will demonstrate revenue cycle expertise by conducting customeronboarding and implementation activities such as process mapping or workflow review.
Defining and optimizing the clientonboarding lifecycle based on client segmentation. Influencing future lifetime value through higher product adoption, client satisfaction, and overall health scores. Helping drive new business growth through greater client advocacy and referrals.
Role: Director, CustomerSuccess Location: Austin, TX, US Organization: StitcherAds As a Director of CustomerSuccess, you will build customersuccess processes & lead/manage/mentor a growing team of CSMs. Serve as the voice of customers to inform product roadmap decisions.
An onboarding specialist is one who makes sure the customer has the first moment of success with the product or service. A specialist who will take the customer from the signup to the ‘first success’ is an onboarding specialist. Need for a CustomerOnboarding Specialist. Product Knowledge.
Apply here: [link] Role: CustomerSuccess Manager EU and APAC CSS Location: Bathgate, Scotland, United Kingdom Organization: Catalent Pharma Solutions As a CustomerSuccess Manager, you will be accountable for the onboarding experience that every new customer has on site. Apply here: [link].
On top of that, most of these platforms are equipped with analytics and tracking tools that allow organizations to gain valuable insights into customer behavior and use that information to streamline future support operations or better clientonboarding. Zendesk What is it: An all-in-one customer service and support platform.
In business, the difference between terms like customersuccess, customer service, and customer support can often be blurry. In this blog, well explore the differences between these terms and explain why each is vital for delivering exceptional customer experiences. Table of Contents What is customersuccess?
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