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This edge helps companies accelerate clientonboarding, customer support, sales follow-ups, upsells, and other sales processes. It’s now available to smaller players too, via digitaltransformation. This information becomes vital to the relationship-building process and could segment offers and target more effectively.
By working together, they can develop strategies and plans to cater to the needs of both new and existing clients, ensuring a seamless customer experience throughout the sales cycle. Collaborating on ClientOnboarding and Transition Sales Managers and Key Account Managers can collaborate during the clientonboarding and transition process.
Customer knowledge even transfers to other areas, such as improving clientonboarding. The sales rep researches the client and discovers they are a senior VP of IT operations at a large enterprise. The article quotes the CEO, “This year is going to be a digitaltransformation.”
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