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User Retention and Client Retention Are Key SaaS Success Metrics

SmartKarrot

You should see this more like an opportunity whenever a new client onboards to your company. You begin to play the role of an amicable customer success manager when you and your client plan things together, hence, building a rapport and sense of trust together. Formula: Average revenue per user (ARPA) / MRR or customer churn.

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How to write a sales email that converts

PandaDoc

Get the eBook. Instead of sending a strict one-liner email about the status of your CTA, send the prospect a little something of value — this could either be something entirely for their benefit (like an ebook, checklist, a free resource, etc.). Learn how PandaDoc can help you with client onboarding. Sell easily.

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