Account Manager Tips

OCTOBER 11, 2021

If you approach customer relationship building thinking, "What's in it for me?" Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. Schedule regular engagement with your clients. Internal teams. Dissatisfaction.

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Account Management Key Account Management Management Suppliers 246

Hubspot Sales

SEPTEMBER 16, 2020

If you ask most executives if they have a sales process , they’ll immediately say yes. But when you ask them to describe their sales process, their descriptions vary wildly. To some, a sales process means milestones in their sales pipeline. Having clear definitions for your sales process matters a lot.

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Account Management Sales Account Planning CRM 133

Hubspot Sales

APRIL 27, 2021

This post will explain the difference between the hunter and farmer sales persona and how they take on sales activity. Below we’ll go more in-depth into each sales persona and its main characteristics. The Hunter Sales Persona. The Farmer Sales Persona. The Trapper Sales Persona.

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Sales Client Relationships Profitability Account Management 126

Nutshell

MAY 11, 2023

One of your best options for managing your client relationships is customer relationship management software, called a CRM. CRMs specialize in shaping the customer experience , not just organizing client contact details and property specs. Here are some of the most significant benefits of using a CRM in real estate: 1.

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CRM Client Relationships Communication Software 135

Sales Gravy

JANUARY 8, 2024

In the latest episode of the Sales Gravy podcast, we had the privilege of diving deep into the world of prospecting and sales with Kristin Andree from the Andree Group. This episode is a blend of practical advice, innovative techniques, and motivational insights that can transform your approach to sales and client relationships.

Innovation 82

Innovation Client Relationships Sales Digitalization 82

DemandFarm

OCTOBER 8, 2024

Meaningful conversations, fueled by a deep understanding of your clients’ needs, are the key to building trust and loyalty. Sales teams, armed with the right data, can tailor their approach to each customer, ensuring their needs are met and their satisfaction is maximized. And that’s where your true success lies.

Client Relationships 40

Client Relationships Decision-making Stakeholders Onboarding 40

Hubspot Sales

JUNE 29, 2023

Insurance sales is a highly lucrative industry. In this guide, we’ll explore everything about starting a career in insurance sales, including the pros, cons, and tips to help you succeed. Table of Contents What is insurance sales? Limitless Earning Potential Many insurance sales agents get commission-based income.

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Insurance Sales Interpersonal Skills Decision-making 122

Sales Gravy

NOVEMBER 20, 2023

On this episode of the Sales Gravy Podcast, Jeb Blount and Will Frattini, Head of Enterprise Revenue & Growth at Zoominfo, take on account management and account expansion selling. Why Account Management Matters In sales, closing deals and prospecting often steal the spotlight from account management and customer retention.

Account Management 97

Account Management Management Client Relationships Business Growth 97

Hubspot Sales

NOVEMBER 27, 2023

In a world where women make up roughly half of the population, it’s only natural that we’d see a similar distribution in sales, too. What’s more, studies show that despite women consistently hitting or even surpassing their sales quotas, they only earn 82% as much as their male counterparts. Think of the traditional sales stereotypes.

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Sales Negotiation Leadership Client Relationships 105

Engage Selling

JULY 16, 2021

It’s a system that helps you identify and prevent client departures. And one of the biggest warning signs or triggers we have discovered is … Read More » The post Catching a Loss Before It Happens | Sales Strategies first appeared on The Sales Leader.

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Sales Client Relationships Communication 146

Red Star Kim

SEPTEMBER 29, 2023

The session comprises three elements: marketing and business development fundamentals, practical marketing communication and business development skills and growing your career. And also to support cross-selling and enhance the client experience. How do you stand out from your peers?

Marketing 130

Marketing Stakeholders Communication Digitalization 130

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. The OnePlace legal client relationship management system was acquired by InTapp in 2019. OnePlace/Intapp Another delegate mentioned he liked using this system.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Account Management Skills

JANUARY 11, 2022

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. How much did I increase their sales? Chris 06:58.

Client Relationships 52

Client Relationships Profitability Procurement Negotiation 52

Hubspot Sales

JUNE 25, 2018

For years, there’s been a debate raging in the sales community: When reaching out to a prospect for the first time, should you call or email? Luckily for sales reps everywhere, more than 20 sales experts and practitioners on Quora decided to weigh in. Sales Email or Sales Call? When In Doubt, Email First.

Value Proposition 112

Value Proposition Sales Media Client Relationships 112

Hubspot Sales

AUGUST 17, 2020

While many companies are hyper-focused on making the sale, building lasting relationships with customers is an essential aspect of achieving sustainable business growth. Essentially, account development is the go-to organization for managing the sales process and determining the revenue-generating potential of customer accounts.

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Account Development Management Advertising Profitability 127

Engage Selling

NOVEMBER 19, 2021

The first question that buyers are … Read More » The post Your Buyer Is Asking Themselves These 3 Questions | Sales Strategies first appeared on The Sales Leader. Knowing how to deal with these three questions will help you attract and retain more customers. Should I Engage?

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Sales Client Relationships Communication Sales Leadership 142

Red Star Kim

JUNE 20, 2022

There is good advice on creating rapport such as authentic listening (including the three levels of listening ) as well as Humanist concepts such as congruence and the use of non-verbal communication and unconditional acceptance (i.e. There’s also an exploration of the need to work from the client’s agenda. What makes it an issue now?

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

PandaDoc

OCTOBER 14, 2020

Storytelling is one of our oldest forms of communication and is an excellent persuasive tool. Despite their power, many brands aren’t utilizing storytelling techniques in their sales strategy. Despite their power, many brands aren’t utilizing storytelling techniques in their sales strategy. Stories Are Memorable.

Decision-making 111

Decision-making Sales Suppliers Advertising 111

Insightly

APRIL 14, 2022

Creativity and the quality of your ideas will help your agency attract the right prospects, but at the end of the day, how you manage your client relationships will determine the success of your business. A CRM lets you see the details of every interaction you have with your clients. Task and process automation.

CRM 98

CRM Digitalization Client Relationships Communication 98

Red Star Kim

OCTOBER 16, 2023

Others observed that too often there was a transactional rather than a relationship focus on the data. And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. Some looked to LinkedIn’s Sales Navigator to drive data and process.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

NOVEMBER 1, 2019

When the housing market is booming, you have new clients coming in left and right, and you’re landing sale after sale, the last thing you want to do is hunt through a messy spreadsheet to track your client information. Manage your sales pipeline in one place. no more hunting through spreadsheets).

CRM 136

CRM Communication Management Media 136

Red Star Kim

APRIL 24, 2023

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Engage Selling

FEBRUARY 22, 2022

Frustrated with failed sales strategies? You put together a robust sales strategy—a strategy that you worked extremely hard on and believed to be near flawless—only to see it fail in the long run. In my years of consulting, … Read More » The post Failed Sales Strategies: Why They Happen first appeared on The Sales Leader.

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Sales Client Relationships Communication Management 117

Engage Selling

MAY 13, 2022

The post Customer Engagement Shift | Sales Strategies first appeared on Colleen Francis - The Sales Leader. I recently came across some interesting research from Gartner on the customer engagement shift. They discovered that when a customer is buying a brand new solution, they prefer online … Read More.

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Sales Client Relationships Sales Training Communication 116

Arpedio

DECEMBER 19, 2023

Account managers are responsible for understanding the client’s needs, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. They act as the bridge between the client and the company, facilitating communication and problem-solving. Check out ARPEDIO’s Account Management solution here.

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Account Management Communication Management Artificial Intelligence 52

Arpedio

APRIL 29, 2024

A sales account plan strategy is a vital tool for achieving sales growth and building strong client relationships. It provides a clear roadmap for sales teams to follow, outlining the steps and actions necessary to reach their goals.

Account Planning 52

Account Planning Client Relationships Value Proposition Sales 52

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Hubspot Sales

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. Plus, insights from sales experts who are knowledgeable and passionate about using AI in sales ethically. Sales professionals can ask ChatSpot for a desired outcome.

Artificial Intelligence 116

Artificial Intelligence Decision-making Sales Software 116

Account Manager Tips

APRIL 26, 2021

You'll be paid extra for: High Client retention/renewals. High Client satisfaction (NPS and CSAT scores). Achieving quotas (yes, key account managers have sales targets too through product upselling and cross-selling ). Keeping the Customer Relationship Management (CRM) tool updated. High-performance scores.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Nutshell

MARCH 11, 2024

The sales cycle can be a mysterious concept for a lot of people. The sales cycle is a universal reference of what happens in a successful sales process for all kinds of industries. Are you considering the sales cycle in your sales strategy? And what is the sales cycle anyway?

Negotiation 78

Negotiation Sales Decision-making CRM 78

Engage Selling

NOVEMBER 8, 2016

Sales rarely get better by just waiting around. When salespeople are stuck or in a slump, many of them tend to…wait. That’s right, far too many sellers just wait for things to get better. Whether you’re a business owner or … Read More »

Sales 116

Sales Client Relationships Communication 116

Engage Selling

APRIL 1, 2022

The post Win More Business With This Strategy | Sales Strategies first appeared on Colleen Francis - The Sales Leader. Getting time on your side is a powerful strategy that will help you win more business! What do I mean by “getting time on your side”? I discuss this … Read More.

Sales 117

Sales Client Relationships Account Management Communication 117

Red Star Kim

SEPTEMBER 26, 2022

Firms must ensure that internal communications and team cohesion are high on their agenda to ensure M&BD folk feel engaged. 11% supporting internal communications. Some introductory books on selling processes and skills: Book Review: Smarter selling – Next generation sales strategies (kimtasso.com). 22% pitches and tenders.

Digitalization 147

Digitalization Media Marketing Communication 147

Nutshell

JULY 16, 2021

A typical sales organization has glass walls around each department, allowing each to gain insight, but not always allowing for communication or collaboration. Though often seen strictly as software that helps your sales team keep track of their deals, CRMs can actually be used as collaborative tools for an entire organization.

CRM 118

CRM Communication Marketing Organization 118

Red Star Kim

MARCH 16, 2023

This included improving internal communication and collaboration as well as motivation to devote time to internal and external referrals: cultivate a cross-selling culture. Change the organizational culture A common thread was that fee-earners have a predominantly inward focus ( e.g. What will clients/referrers be interested in?).

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Engage Selling

JUNE 17, 2022

Discover six ways to handle price increases like a sales pro! The post 6 Ways to Handle Price Increases Like a Sales Pro first appeared on Colleen Francis - The Sales Leader. Price increases are a big part of life now, but most sellers can’t be like the local gas station … Read More.

Sales 118

Sales Client Relationships Account Management Sales Leadership 118

Hubspot Sales

NOVEMBER 26, 2019

Unless you have in-house resources that have expertise in implementing technology systems (and by expertise, I mean more than one project), it is a risk to your overall client relationship to lead the creation or implementation of a solution and can also hurt your chances of retaining the client or earning their referral.

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Co-Creation Government Decision-making Meetings 110