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Got CXM? Why customer experience management isn’t just a nice-to-have for strategic account management

Strategic Account Management Association

CRM tools are not designed to manage triggered work streams or focus on sustaining and protecting ongoing revenue and client relationships – all activities that are fundamental to the successful implementation of a strategic accounts approach. This is where CXM shines.

CXM 520
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My 10-Step Process for Nailing Prospecting on LinkedIn, According to AMP's CEO

Hubspot Sales

For example, say something like, “I found your take on digital transformation intriguing, especially the part about AI integration. Following these steps, you can transform your LinkedIn presence from a passive consumer to building a robust sales pipeline. If you end up doing that, you didn't get that advice from me.

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7 Practices To Optimize The Use Of Your CRM For Best Performance

Apptivo

So it makes sense that anything that can improve a business’ relationship with existing and incoming customers is a worthy investment. And that’s why client relationship management tools or CRM tools have been on the rise. It’s now available to smaller players too, via digital transformation. Conclusion.

CRM 98
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Live Webinar: How Fujitsu Unlocks Strategic Account Intelligence to Drive Revenue Growth

SBI

Join Dale Mitchell, Head of Fujitsu Americas Sales Operations, Enablement and Digital Transformation, and Nancy Nardin to learn how Fujitsu America is shattering siloes to transform their Account Planning program. Reframe client relationships with more strategic conversations and engagement. REGISTER NOW.

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The Current State of Professional Services

ACT

Given that professional services firms thrive on client relationships, without the utilisation of technology, a lack of skilled professionals could be catastrophic. In other words, it’s high time you focused on the digital transformation of business processes. That could perpetuate the labor shortage further.

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Key takeaways from SAMA Global Summit 2021?

Arpedio

Digital transformation calls for customer-centricity. Studies show that companies that invest in client relationships during a crisis emerge stronger. We are now in the age of digital transformation, which has caused increased complexity and uncertainty. This of course poses a challenge.

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Key takeaways from SAMA Global Summit 2021?

Arpedio

Digital transformation calls for customer-centricity. Studies show that companies that invest in client relationships during a crisis emerge stronger. We are now in the age of digital transformation, which has caused increased complexity and uncertainty. This of course poses a challenge.