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The 13 Best Live Chat Software Tools of 2019

Hubspot Sales

And whether we're instant messaging a co-worker or chatting with customer support on our favorite website, we often get a response almost instantly. Live chat software allows salespeople to interact with website visitors as they're exploring content or researching products. Could your company benefit from live chat software?

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How to Identify Key Accounts: A Quick Guide to Getting it Right

Account Manager Tips

You're sitting on a goldmine of existing customers that: can deliver an above-average revenue growth; want to invest in your partnership; will co-create value in ways that neither of you could do alone. Like Portrait Software, a small client of mine acquired by Pitney Bowes, a global technology company. Oh say, can you see?

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AI Payments — How Brands are Already Using AI in Commerce [+Examples]

Hubspot Sales

Think invoice creation, fraud detection, and ordering these processes can be easily automated and monitored for errors. Its your best co-worker. And that co-workers best skill is looking at the past and present to offer the best solutions to streamline your workflows. AI in payments is no different. I like this use of AI.

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How FAQ Software Can Help Your Small Business

Help Scout

Part of creating a great customer experience is empowering people to help themselves, and one of the best tools to help you enable self-service is frequently asked questions (FAQ) software. What is FAQ software? Those articles can then be sorted into categories for easy navigation or searched for, depending on the software.

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Partner Ecosystems: How Partnerships Can Help You Expand Your Offerings and Retain Business

Hubspot Sales

In the B2B space, partner organizations may offer additional software solutions that extend your platform. Even in challenging economic environments, software implemented with even one integration have over 10% higher retention rates than those with none. That includes sharing marketing enablement resources and co-selling support.

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Why Start a (True) Key Account Management Initiative?

KAM With Passion

Since the beginning of the 21st century smaller companies, for example software or service companies, have developped a more modern and agile approach to Key Account Management, not necessarily based on the massive investments of the traditional approach. The Benefits a good practice of KAM.

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3 Key Commercial Capabilities to serve customers and grow revenue

KAM With Passion

The customer was a regional market leader in software technologies for online payments through a network of affiliates. Depending on the nature of the business, other functions can be in a leading, co-leading, or supporting role. In many industrial companies services are taking an increasing share of the value creation for customers.