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The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

While satisfied customers may provide positive feedback and reviews, loyal customers are also willing to provide constructive criticism to help you improve your product or service. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

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21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

Emotional intelligence 6. Related courses: Framing Your Communication to Inspire and Convince. Discover how to get management's support and inspire your team by communicating effectively. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations. Creativity 2.

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The Employee Coaching Process from Start to Finish

CMOE

The objective is to establish a safe and supportive environment for open communication. Provide Constructive Feedback Deliver feedback in a timely, specific, and actionable manner. For example, instead of saying, Your attitude is negative, try, Recent communication issues have impacted team morale.

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The Crucial Role of Emotional Intelligence in Leadership

CMOE

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

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How to Choose the Best Sales Trainer for Your Company

Brooks Group

World-Class Communication Skills To deliver actionable information in a relatively short timeframe, a top-notch sales trainer will be able to communicate complex concepts in a way that resonates with sellers. They understand how to motivate and inspire the group and can orchestrate constructive conversations.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

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Change Management – Heads, Hearts and Hands

Red Star Kim

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others.