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21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

Emotional intelligence 6. Related courses: Framing Your Communication to Inspire and Convince. Discover how to get management's support and inspire your team by communicating effectively. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations. Creativity 2.

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The Crucial Role of Emotional Intelligence in Leadership

CMOE

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

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Change Management – Heads, Hearts and Hands

Red Star Kim

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others.

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. First, it looks at the way leaders communicate with their people and help shape organizational culture.

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The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

While satisfied customers may provide positive feedback and reviews, loyal customers are also willing to provide constructive criticism to help you improve your product or service. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. How it is better than competitors?