Remove Communication Remove Customer Life Cycle Remove Stakeholders
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KAM Customer Life Cycle

Jermaine Edwards

This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the Customer Life Cycle? The term customer life cycle is still very new and can be traced back to the early 90s.

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Sales enablement is your engine to drive digital transformation

Showpad

And, sales enablement must be closely aligned to their stakeholders’ goals to be able to meet their expectations. And only 28% that met their stakeholders’ expectations were able to improve sales productivity by double-digit percentages. . So, it’s how you leverage the concept of sales enablement that makes all the difference.

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Mar 17 – Customer Success Jobs

SmartKarrot

Lead the cadence for collaborating with the customers, including quarterly business reviews and post-search look-backs. Manage the process for customer escalations, ensuring all the proper stakeholders are involved. Monitor customer news to ensure we are on in the know on the latest happenings. Apply here: [link].

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Jun 10 – Customer Success Jobs

SmartKarrot

Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. Be the customer’s key point of contact throughout the entire customer life cycle. Drive customer adoption through training and change management best practices.

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May 18 – Customer Success Jobs

SmartKarrot

Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Manage the proactive customer life cycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio.

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Mar 22 – Customer Success Jobs

SmartKarrot

Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Drive Customer engagement, customer renewals, and increase NPS.

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Nov 02 – Customer Success Jobs

SmartKarrot

This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Own the engagement and adoption strategy at all stages of the customer life cycle.