Zendesk

MARCH 31, 2021

Improve internal processes that impact the customer experience. Help build stronger connections with customers. Types of customer feedback. Customer service feedback. Sales or customer success feedback. Sales or customer success feedback. Build a community forum. Social media posts.

Organization 95

Organization Media Decision-making e-Learning 95

Zendesk

APRIL 7, 2022

How to build rapport with customers. What is customer rapport? Customer rapport is about establishing and maintaining a positive relationship with consumers. It entails understanding and communicating well with your audience. Establish customer rapport, and you’ll be set to drive more sales and increase brand loyalty.

e-Learning 98

e-Learning eCommerce Communication Negotiation 98

PandaDoc

JUNE 23, 2021

Thanks to the digitalization of the marketplace, online and ecommerce businesses can now reach more clients than ever. Put simply, upselling is making your current customers pay more for your services or products. It may seem like a quick way to lose customers, but there are many ways to upsell without losing clients.

B2C 94

B2C B2B eCommerce Software 94

Apptivo

MAY 14, 2021

And even for corporate purposes, businesses need to work on how their employees interact and ensure seamless communication between remote employees. With Apptivo CRM apps, you get a centralized customer relationship management system that allows for better collaboration between your employees.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Zendesk

FEBRUARY 12, 2024

The podcast highlights the importance of empathy, communication, and genuine connections, providing insights that are key for businesses striving to make their customer service more relatable and effective. Businesses aiming to convert satisfied customers into loyal advocates will find this podcast particularly helpful.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

SmartKarrot

MAY 26, 2022

Addressing ad hoc issues impacting the customer experience with speed and urgency, working with internal teams to drive positive outcomes. Ensure customer feedback from your customers is communicated internally to enable ongoing improvement of Tubular products and services. Generating customer references and case studies.

Customer Success 3

Customer Success eCommerce Customer Experience Onboarding 3

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Co-create new features with our internal teams.

Customer Success 19

Customer Success Advertising eCommerce Stakeholders 19

SmartKarrot

SEPTEMBER 24, 2021

Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.

Customer Success 19

Customer Success Finance eCommerce Onboarding 19

Hubspot Sales

NOVEMBER 7, 2023

Emma Schermer Tamir, ecommerce branding strategist at Marketing by Emma , recommends that you get clear buy-in from your team and then develop clear SOPs to use the CRM to its full potential. This enables more personalized and targeted communication strategies. Get buy-in and develop SOPS. All enhancing brand touchpoints!”

CRM 111

CRM Software Software Energy and Utilities 111

SmartKarrot

JUNE 24, 2022

Role: Director of Customer Success (Remote) Location: Remote, Irving, TX, US Organization: Epsilon As a Director of Customer Success, you will formulate joint success plans with customer stakeholders and Epsilon teams to define business outcomes with mutually agreed upon ROI benefits. Apply here: [link].

Customer Success 3

Customer Success eCommerce Stakeholders Account Management 3

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Customer Success 19

Customer Success eCommerce Onboarding Retail 19

SmartKarrot

FEBRUARY 14, 2022

Role: Customer Success Director Location: Remote, United States Organization: Astound Commerce As a Customer Success Director, you will create and maintain strong client relationships at the stakeholder level in order to build long-term and growing accounts. Help drive customer references and case studies.

Customer Success 3

Customer Success eCommerce Onboarding Client Relationships 3

Zendesk

APRIL 13, 2021

Personalization definition: Personalization is the act of using known information about a customer to tailor that individual’s experience or interaction with your brand. “I I look at personalization as adding familiarity for end users,” says Jason Maloney, a customer success executive at Zendesk. “As

Advertising 93

Advertising Customer Experience eCommerce Software 93

SmartKarrot

MARCH 29, 2022

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts.

Customer Success 19

Customer Success Transportation Client Relationships Onboarding 19

Tidio

FEBRUARY 26, 2021

Because 92% of customers will buy again if a brand offers “no-questions-asked,” easy returns. Many of your potential customers read your return policy before deciding to make a purchase, so a friendly policy will attract more repeat business. Best practices for eCommerce return policies: No urgency. Salesforce.

eCommerce 52

eCommerce Acquisition Retail Communication 52

Insightly

JULY 30, 2024

The benefits of CRM data integration A 360-degree view of the customer journey – With a CRM that’s integrated, your customer-facing teams (also known as your go-to-market teams) have access to all data about customers, such as customer interactions and customer satisfaction. More on that below.)

CRM 52

CRM Media B2C eCommerce 52

Hubspot Sales

AUGUST 30, 2023

Next, AI tools prompt relevant product listings, like for ecommerce, or give recommendations for personalizing content at different sales pipeline stages to increase the chances of a sale. This happens due to poor communication, lack of shared reports, or access to tools.

Decision-making 98

Decision-making Sales Profitability Artificial Intelligence 98

Zendesk

MAY 19, 2022

Being able to understand and identify customer pain points is a key sales skill for reps. If a customer’s biggest need is ecommerce software and you’re trying to sell them customer service software, you’re unlikely to make the sale. A parent purchasing baby clothes is a customer, but the infant is the consumer.

B2C 98

B2C Sales CRM Profitability 98

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Co-create new features with our internal teams.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

PandaDoc

APRIL 28, 2023

CRMs help businesses build and maintain long-term relationships with customers. A CRM system can identify customer needs, establish effective communication channels, personalize experiences, and use data analytics to evaluate customer interactions. They can automatically trigger certain processes based on customer events.

CRM 52

CRM Onboarding Software Software 52

PandaDoc

MAY 25, 2021

This Software as a Service (SaaS) business focuses on providing a system to help companies keep track of analytics, customer success and support, and even customer complaints, all in one place. Salesforce offers a wide variety of CRM software functionality, from eCommerce offerings to analytics services to customer support.

Software 52

Software Software Co-Creation e-Learning 52

PandaDoc

MAY 25, 2021

This Software as a Service (SaaS) business focuses on providing a system to help companies keep track of analytics, customer success and support, and even customer complaints, all in one place. Salesforce offers a wide variety of CRM software functionality, from eCommerce offerings to analytics services to customer support.

Software 52

Software Software Co-Creation e-Learning 52

SmartKarrot

APRIL 30, 2021

Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Customer Experience Leadership 10

Tidio

JUNE 7, 2019

By delivering timely, helpful, and easily accessible customer service, companies can retain customers and get more value from them. Great customer service is synonymous with constant availability to solve customers’ issues while exceeding their expectations. Need to learn about eCommerce customer support?

Decision-making 52

Decision-making Communication Customer Experience Logistics 52

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

APRIL 26, 2021

Work effectively with all peers and the stakeholders in Sales, Marketing, Operations to negotiate and influence customer improvements. Continually develop improvements and embed successful change projects. Advise customers on how to improve their performance and increase their return on investment. Apply here: [link].

Customer Success 10

Customer Success eCommerce Onboarding Stakeholders 10

SmartKarrot

JULY 9, 2021

Role: Director of Customer Success Location: Minneapolis, MN, US Organization: Avenica As a Director of Customer Success, you will provide strategic oversight to the Talent Delivery Connect Team. Apply here: [link] Role: Head of Customer Success Location: New York, United States Organization: Riverside.fm

Customer Success 10

Customer Success eCommerce Onboarding Account Management 10

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Apply here: [link].

Customer Success 10

Customer Success B2C eCommerce Leadership 10

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

Zendesk

FEBRUARY 7, 2022

For Trust & Will, a company that helps families create customized wills and estate plans, customer support is a key driver of business and product decisions. Ask yourself: What do customer expectations for support look like in your particular industry?

Decision-making 52

Decision-making Customer Experience Insurance eCommerce 52

Tidio

FEBRUARY 26, 2021

While shopping, Gen Z customers are more likely to switch between devices than the remaining part of the adult US population. Almost 59% of them do it regularly, compared to 55% of Millenials, and only 40% of older customers. Gen Z shoppers are the most loyal eCommerce customer segment. It is accepted by all generations.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SmartKarrot

JULY 26, 2022

What was the industry- education, technology, oil and gas, health, eCommerce, etc. Create a narrative arc that works to communicate your message compellingly. You can get the case study reviewed by customer success teams and get feedback to revise the content. You need to pick a case study that will win over prospects.

B2B 10

B2B Publishing eCommerce Customer Success 10

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Marsha Collier. Nick Mehta. Pete Abilla.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10

SmartKarrot

SEPTEMBER 24, 2021

Practice Empathy and Concentrate on Fostering Connections – Your Number 1 B2B Customer Experience Strategy. As a customer success manager, your job is to assist salespeople in this particular space by providing an emotional touch while interacting with the customers. Image Source. Final Words.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11

SmartKarrot

AUGUST 10, 2021

What makes for a successful business in a customer-focused economy? A world where eCommerce is ruling and online shopping/transactions are the norms? This depends on what answers you are seeking to questions specific to your business and the customer scenario. What answers can you get using behavioral analytics?

eCommerce 10

eCommerce Acquisition B2C Software 10

SmartKarrot

FEBRUARY 3, 2022

Hotmart is among the most successful companies in Brazil. The cloud-based eCommerce platform allows businesses to sell digital goods.It To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. CEO: Marcelo Pugliesi. Like what you are reading? Sign up for our newsletter.

e-Learning 10

e-Learning Banking Transportation Financial Services 10

Tidio

APRIL 23, 2021

Customers who highly rate their satisfaction can become your promoters and attract new customers (and thus, reduce your marketing expenses). CSAT is one of the most significant competition differentiators, especially in the digital market (services and eCommerce sectors). Did our agent communicate in a clear manner?

Media 52

Media eCommerce Customer Experience Decision-making 52