Brooks Group

OCTOBER 14, 2024

Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions. Practice communicating ROI and long-term benefits to create cross-sell and upsell opportunities. Effective Follow-Up Establish a systematic approach to post-sale communication.

Emotional Intelligence 70

Emotional Intelligence Negotiation Sales Training Construction 70

Red Star Kim

NOVEMBER 2, 2022

And here are 20 insights on change management processes and communication. Consider the change process from the individual’s (emotional) and organisation’s (rational) perspectives and consider the behaviour changes required. Plan the change process carefully – including stakeholder communication at every stage.

Communication 100

Communication Management Stakeholders Emotional Intelligence 100

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

CMOE

MARCH 11, 2025

The objective is to establish a safe and supportive environment for open communication. Avoid interrupting, judging, or making assumptions. For example, instead of saying, Your attitude is negative, try, Recent communication issues have impacted team morale. Lets discuss how we can improve communication and collaboration.

Emotional Intelligence 52

Emotional Intelligence Construction Prioritization Communication 52

Sales Gravy

MAY 3, 2023

You'll learn how to succeed in volatile economic times by effectively handling decision deferment objections and conducting thorough research during the discovery phase of the sales process. Conducting effective, deep discovery and handling buying decision deferment objections will give salespeople a competitive edge in any economic climate.

Emotional Intelligence 111

Emotional Intelligence Artificial Intelligence Decision-making Sales 111

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

CMOE

MARCH 17, 2025

This equips leaders to view these tasks and projects with a holistic lens to make decisions that are both informed and forward looking. How can we make changes to our processes and perspectives to safeguard and elevate our competitive standing in the years to come? However, this communication is not one-sided.

Strategic Thinking 52

Strategic Thinking Emotional Intelligence Innovation Brainstorming 52

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

JULY 7, 2023

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others. And what you need to change before urging others to change.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

OCTOBER 10, 2023

Five steps to provide customized coaching and support to each employee: Organize key information about each employee into a spreadsheet Your own observations of the person, and your assessment of his or her potential Feedback he or she has given you about your management style The employee’s preferred ways of working Key motivators for the person, (..)

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

FEBRUARY 28, 2023

Some were concerned with the challenge of making flexible working align with client expectations for face-to-face contact and service delivery. There’s a case study of EVP at DAC Beachcroft PM Conference Report 2022: Strategy implementation (kimtasso.com) There were also comments about the importance of flexible working (including WFH).

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

DemandFarm

NOVEMBER 22, 2024

Data-Driven Decision-Making Effective KAMs use data to stay one step ahead. Monitoring Progress against KPIs Growth Planning: Do they proactively work with economic decision makers to co-create value-driven growth plans? Emotional Intelligence (EQ) – Building strong relationships requires empathy and adaptability.

Key Account Management 52

Key Account Management Account Management Management Stakeholders 52

Red Star Kim

OCTOBER 19, 2023

Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge. Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Qualification of calls and enquiries was also more difficult.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Brooks Group

AUGUST 22, 2024

Without realizing it, your sellers may be pushing potential buyers away by using the wrong communication approach. Understanding each style is key to understanding the decision-making behavior of a prospect. Decision-Making Style: These types tend to be less detail oriented and focus more on the big picture.

Emotional Intelligence 98

Emotional Intelligence Decision-making Sales Communication 98

Hubspot Sales

NOVEMBER 14, 2018

When we talk about emotional intelligence , one of the most important things we're referring to is the ability to recognize, understand, and respond to the emotional state of others in an appropriate way. You need to possess the ability to engage on an emotional level and become a resource for potential customers.

Emotional Intelligence 105

Emotional Intelligence Sales Communication Decision-making 105

Brooks Group

JUNE 27, 2022

Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Always be clear about your intentions and the type of deal you are willing to make. Make sure your questions are relevant. Be prepared.

Negotiation 98

Negotiation Emotional Intelligence Sales Profitability 98

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

JULY 7, 2023

AI makes prospecting efforts more effective. In summary, AI can provide valuable insights that enhance the accuracy and efficiency of prospecting, enabling sales teams to make better-informed decisions and achieve higher conversion rates. AI can help to build rapport faster.

Artificial Intelligence 124

Artificial Intelligence Emotional Intelligence Sales Decision-making 124

Hubspot Sales

DECEMBER 8, 2017

But there’s a simpler way to increase market share: Make your sales organization more optimistic. Research shows that salespeople with high levels of optimism make more money for their companies. Emotions are contagious. This condition is called “emotional contagion” or “the transmission of moods.” 1) Embrace adversity.

Insurance 111

Insurance Emotional Intelligence Brainstorming Sales 111

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Brooks Group

JULY 30, 2024

They directly impact revenue generation and overall business success, so make sure your sales training addresses them. Communication Communication is the most important selling skill. Use assessments to help them understand communication styles. Active Listening Active listening is arguably the next most important skill.

Interpersonal Skills 98

Interpersonal Skills Negotiation Emotional Intelligence Sales Training 98

CMOE

FEBRUARY 11, 2022

And it makes sense—without personal motivation, how are leaders expected to inspire and push their team members? This not only fosters collaboration but can help you make constructive and sound decisions. With the support of your team members, you are more likely to feel confident with decisions moving forward.

Emotional Intelligence 72

Emotional Intelligence Leadership Decision-making Construction 72

Brooks Group

SEPTEMBER 21, 2022

Imagine for a moment one of your competitors making an attractive offer to your largest account. How can I make their day a little bit easier? Increase Your Emotional Intelligence (EQ). Additionally, there are a lot of intimidating aspects to sales that can trigger emotions (like negotiating).

Emotional Intelligence 92

Emotional Intelligence Negotiation Sales Training Decision-making 92

Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. Commonly, fear makes us want to control things. It’s our bias.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Red Star Kim

OCTOBER 16, 2023

And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. So strong (relevant, short, compelling and regular) internal communication programmes will help everyone understand the vision and their role in achieving it.

Management 130

Management Onboarding Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. Two big guns of communication – face-time and reframing (kimtasso.com) Redefining and reframing a problem is often a step in problem-solving methods.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. And that technology is making some jobs obsolete.

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

Hubspot Sales

AUGUST 24, 2023

Table of Contents AI Sales Reps Today Examples of AI Sales Reps How to Tell If You’re Taking to an AI Rep When (and Why) Human Reps Are Still Necessary AI Sales Reps Today Sales professionals have traditionally relied on personal interaction to close deals, making it easy to be skeptical of AI's role in this field.

Artificial Intelligence 98

Artificial Intelligence Emotional Intelligence Negotiation Sales 98

Red Star Kim

AUGUST 14, 2023

Make your content stand out. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Show them by evoking emotions. Stories were the original form of communication – before writing existed.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Hubspot Sales

NOVEMBER 8, 2023

This approach encourages individuals to take initiative, solve problems, and make informed decisions. Inspiration is what makes the whole company tick, and it‘s made up of a combination of our customers and our employees’ motivations — not the activities themselves. Utilize emotional intelligence.

Sales Management 116

Sales Management Management Energy and Utilities Emotional Intelligence 116

MDI Training

JANUARY 29, 2024

Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotional intelligence. Here are 9 ways in which artificial intelligence can support leaders with their development of emotional intelligence. Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

Brooks Group

JANUARY 25, 2023

View this week's video Engagement Mindset Make sure your salespeople understand: their goal, when first engaging with a prospect, is to set the sales process in motion by turning a potential resistor into an avid listener. It’s not always an easy task to understand another person’s feelings and communicate well with them.

Emotional Intelligence 94

Emotional Intelligence Sales Training Decision-making Communication 94

Hubspot Sales

SEPTEMBER 28, 2021

The show makes the life of a real estate agent look glamorous — and it can be. To play it safe, you'll want to plan on having enough savings to fall back on for six months to a year, until you've established yourself as an agent and are closing enough deals to make a living. Why should I become a real estate agent?

Emotional Intelligence 134

Emotional Intelligence Communication Decision-making Media 134

CMOE

JUNE 21, 2021

Supervising can be extremely rewarding but also challenging—there are varying personalities, communication styles, skill sets, and roadblocks to manage, all while trying to maintain high-quality output. Key soft skills include: Communication : About 86 percent of employees and executives attribute workplace failure to a lack of communication.

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

CMOE

OCTOBER 2, 2024

Communication: Good leaders promote open communication by actively listening to team members and establishing channels for transparent two-way dialogue. Emotional intelligence: Well-equipped leaders can understand and regulate their own emotions while recognizing those of their team members.

Leadership 52

Leadership Emotional Intelligence Construction Strategic Thinking 52