Zendesk

MAY 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Technical skills are important, but soft skills matter, too. Here are the top customer service skills your customer service representatives need: Language and tone. Clear communication. Active listening.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Hubspot Sales

FEBRUARY 7, 2018

The typical SDR role requires excellent written and verbal communication skills. People with strong interpersonal skills thrive as AEs, since the lion’s share of their day is spent in meetings, on the phone, sending emails, and/or engaging prospects on social media. Account Executive (AE). Resiliency is crucial.

Account Management 145

Account Management Sales Interpersonal Skills Sales Management 145

Red Star Kim

MAY 15, 2023

Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of relationship building or sales conversations. I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications.

e-Learning 130

e-Learning Communication Meetings Digitalization 130

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 100

CRM Marketing Interpersonal Skills Client Relationships 100

Red Star Kim

FEBRUARY 14, 2023

This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. Develop marketing consultancy skills There was considerable discussion about the changing nature of our roles in marketing and business development.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

MDI Training

DECEMBER 4, 2023

As a leader, for example, I could train with an AI to practice non-violent communication and receive individual feedback and explanations. As AI can increasingly take on content-related tasks , the focus of leaders in the 21st century is shifting away from pure specialist knowledge towards interpersonal skills.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Messaging skills. Communication skills. Remote work skills. Customer service software skills. Customer service messaging skills include: Clear written communication. Data centricity.

Interpersonal Skills 98

Interpersonal Skills Remote Working Software Software 98

Showpad

JUNE 15, 2020

The purpose of sales training is first and foremost to build sales reps’ — both new and experienced — sales skills. Develop interpersonal skills. Sales skills are important, but to really have an impact, your team also needs the ability to connect with buyers beyond a vendor-business relationship.

Sales Training 83

Sales Training Interpersonal Skills Sales Brainstorming 83

Red Star Kim

FEBRUARY 15, 2024

It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier. Coaches and consultants use facilitation skills. 77% Good 15% OK 8% Poor Which consulting skill do you most need to develop?

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Brooks Group

APRIL 4, 2023

Strong Communication Skills One of the most important skills for a sales associate is polished communication skills. They consistently give feedback to customers, so effective communication skills are essential. Loads of digital tools and softwares are available to streamline efficiency for CRM.

B2C 52

B2C Interpersonal Skills Retail Sales 52

Red Star Kim

JANUARY 22, 2024

I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. My books are listed here Publications by Kim Tasso.

Value Proposition 100

Value Proposition Emotional Intelligence Sales e-Learning 100

MDI Training

JANUARY 29, 2024

While AI can assist with data analysis and pattern recognition, the ability to think creatively and develop new approaches is a uniquely human skill. Effective Communication Leadership often requires clear and persuasive communication. This includes not only conveying information but also inspiring and motivating others.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

MDI Training

NOVEMBER 14, 2023

Human intuition, interpersonal skills, and the ability to solve problems creatively remain crucial, especially in situations that require empathy, emotional understanding, and complex decision-making. Complex interpersonal communication Interpreting body language, non-verbal communication, and subtle signs is a human strength.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

APRIL 13, 2022

When reps are expected to meet impossible quotas while managing their paperwork, lead generation, lead qualification, and in-office communication, they burn out and fall behind. Communicating with sales reps on a consistent basis and providing real-time support when necessary. Strong interpersonal skills. Sales scripts.

Sales 52

Sales Software Software Interpersonal Skills 52

SmartKarrot

DECEMBER 26, 2021

Interpersonal Skills. The manager responsible for handling a company’s CX operations must have refined diplomacy, negotiation, and interpersonal skills. These skills are essential to strike a balance between all the stakeholders’ needs and their drives with available resources.

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11

Red Star Kim

DECEMBER 7, 2023

Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) Rapport and communication The bulk of the book is in chapters covering making a connection with a focus on rapport development.

Emotional Intelligence 100

Emotional Intelligence Publishing Communication Negotiation 100

CMOE

NOVEMBER 5, 2024

The Key Differences Between Line Workers and Supervisors As a line worker, success is defined by a person’s ability to work efficiently on a specific task, mastering the technical skills required to operate machinery, handle materials, and troubleshoot problems.

Manufacturing 52

Manufacturing Leadership Interpersonal Skills Facilitation 52