Remove Communication Remove e-Learning Remove Emotional Intelligence
article thumbnail

20 insights on change management processes and communication

Red Star Kim

And here are 20 insights on change management processes and communication. We also observed that a lot of change was achieved during Covid as learning anxiety was outweighed by survival anxiety and everyone was in the same boat so there was persuasive “social proof” to change. Change communications. Change management process.

article thumbnail

Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic.

article thumbnail

Change Management – Heads, Hearts and Hands

Red Star Kim

Sometimes a simple shift in how we think (as we do when we reframe Two big guns of communication – face time and reframing (kimtasso.com) ) leads to changes in our behaviour, which in turn elicits different emotions, reactions and behaviours in others. And what you need to change before urging others to change.

article thumbnail

Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. The importance of Voice.

article thumbnail

Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. To learn It’s rare to have 100% sales success.

article thumbnail

Why Leadership Development Programs Fail

CMOE

No Data to Drive Decisions Another reason many leadership development programs fail is that they are implemented without first identifying the audience’s true learning needs. Research shows that designing a leadership training program based on a needs analysis significantly enhances learning and skills application.

article thumbnail

22 tips on being a persuasive writer in professional services

Red Star Kim

This post acts as a reminder and additional learning resource for the delegates. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). We can learn from the approach used by TED lectures. How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious.