Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Why is the Managing Partners’ Forum Leadership Development programme different?

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 67

Emotional Intelligence Meetings Organization Profitability 67

Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

JULY 3, 2023

I’ve just listened again to a podcast about the top six leadership qualities which is included in the Level 6 Marketing Manager Apprenticeship. Personally, I think emotional intelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list.

Leadership 130

Leadership Emotional Intelligence Digital Transformation Communication 130

CMOE

JUNE 18, 2024

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

Emotional Intelligence 52

Emotional Intelligence Leadership Construction Decision-making 52

Red Star Kim

FEBRUARY 9, 2023

Here are the highlights on Referrer and Intermediary Management – Silos, Targets and Culture. Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos. This supported mutual knowledge of their professional work.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Larger professional services firm were using automation in this area.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

DECEMBER 12, 2023

In early December (and despite the train strike), we gathered at the offices of London | Simmons & Simmons (simmons-simmons.com) for a workshop on “Future Marketing and Business Development Manager”. Future Marketing and Business Development Manager: Connections, Collaboration, Context, Creativity, Cause and Continuous learning.

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Marketing Emotional Intelligence Management Leadership 130

Red Star Kim

FEBRUARY 14, 2023

Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. This requires you to listen carefully to what is being said and to observe non-verbal communication that might suggest that there is something else to consider. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

DECEMBER 20, 2017

They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Effective communicator. Emotionally intelligent. After all, you’re combining the strengths of a great rep with the insights, wisdom, and experience of their manager.

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Emotional Intelligence Communication Meetings Leadership 145

Red Star Kim

MAY 2, 2023

Traditional capabilities – notably the management of financial and operational resources—remain highly relevant. Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ).

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

JUNE 24, 2022

The intersection between the topics of relationship management and psychology is an area of particular interest to me…I covered over 150 topics on this subject on my 2018 book Bloomsbury “ Better Business Relationships” (Bloomsbury). Empathy is one of the core elements of emotional intelligence. Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Account Manager Tips

OCTOBER 21, 2021

They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. I once had a client who told me my category was 5% of their spend, so they only wanted to spend 5% of their time managing it. Rebalance your communication expectations to align with your value as a supplier.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners. What are our goals?

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

OCTOBER 1, 2023

Then the objective is to activate reward response to motivate people more effectively using internal rewards. 5 Ways to Spark (or Destroy) Your Employees’ Motivation (neuroleadership.com) During my training as a counsellor and psychotherapist I learned a lot about the fight, flight, freeze and fawn response s triggered by perceived threat.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

PandaDoc

JANUARY 27, 2020

Emotional Intelligence for Sales Success: Connect with Customers and Get Results. In today’s world of Artificial Intelligence (AI) and digital communication, the chance to build an emotional connection with a prospect is fleeting. Authentic communication. By: Colleen Stanley.

Emotional Intelligence 121

Emotional Intelligence Artificial Intelligence Sales Negotiation 121

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Peter Simoons

APRIL 23, 2023

Thus I wondered “Can AI replace Alliance Managers ?” Can AI Replace Alliance Managers? Even though Alliance Management is an information rich profession, the people involved make the difference. So, for now a better question might be “How can AI assist Alliance Managers?” It still has a lot to learn!

Artificial Intelligence 98

Artificial Intelligence Management Emotional Intelligence Strategic Thinking 98

CMOE

JULY 31, 2019

There’s been a lot of talk about emotional intelligence in the last few years. Many people believe that a person’s EQ (emotional quotient) is just as important as IQ , if not more so. Does emotional intelligence affect successful teamwork? Why Is Emotional Intelligence Important for Team Performance?

Emotional Intelligence 40

Emotional Intelligence Meetings Organization Profitability 40

MTD Sales Training

NOVEMBER 27, 2017

So, what should a business development manager (BDM) develop as habits, the normal way of behaving? By practising persuasion skills, you start to master the key art of communication and show clients and others what you can accomplish when you put your mind to it. This is the first element of a higher level of emotional intelligence.

Management 106

Management Emotional Intelligence Profitability Sales Training 106

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. This article supplements the learning resources from the session.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Hubspot Sales

AUGUST 31, 2022

For the reps who are on the more introverted side or maybe even new to a management role, rest assured that charisma is something that can be learned, according to a study from the Academy of Management. Emotional intelligence (EQ). Take this free emotional intelligence quiz from the University of Berkeley-California.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

MTD Sales Training

FEBRUARY 26, 2018

We’ve worked with sales managers and directors who have been involved in sales all their working lives, sometimes over 40 years, and the evidence of bad leadership exists in the wastelands of their past, through poor motivational techniques, overload of their teams and a determination to prove no-one is as good as they are. Happy Selling!

Sales Management 88

Sales Management Management Emotional Intelligence Sales 88

Red Star Kim

OCTOBER 10, 2023

When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague. That same poll found that managers are critical to the experiences that younger employees have at work, accounting for “at least 70% of the variance in engagement scores.”

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

APRIL 24, 2023

Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Telephones in the client journey and client experience mapping Firms often have processes, procedures and protocols for managing telephone calls – both inbound and outbound.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 116

Sales Management Management Energy and Utilities Emotional Intelligence 116

Peter Simoons

MAY 19, 2024

However, the success of these partnerships hinges not just on strategic alignment and shared goals but also critically on the interpersonal skills of those who manage these alliances. With that in mind, what are the key interpersonal skills for alliance managers? Here are some thoughts.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Management Partnership Management 52

Red Star Kim

MAY 22, 2023

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. First, it looks at the way leaders communicate with their people and help shape organizational culture.

e-Learning 130

e-Learning Emotional Intelligence Communication Leadership 130

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. This is challenging as everyone is time poor and most communications are digital. Everyone is different.

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Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

DECEMBER 19, 2023

So where accidents happen there is an opportunity for personal injury solicitors who manage complex cases. Media coverage was obtained in The Guardian, realbusiness, People Management, CityAM and Changeboard (a global HR community). The campaign was part of an exciting project 7BR announced in 2022.

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Media Insurance Marketing Emotional Intelligence 130

Sales Gravy

JUNE 22, 2023

Yarbrough shares his experience selling fleet management software to a tough, blue-collar demographic, and the challenges of hiring for industry experience versus coaching new hires with the right mindset. Use handwritten notes to show appreciation and make your communication more human.

Emotional Intelligence 105

Emotional Intelligence Communication Meetings Organization 105

CMOE

OCTOBER 27, 2020

25 Podcasts for Managers. Manager Tools. We’ve entered the age of podcasts, and everyone can benefit from the distillation of the experiences of experts, including leaders and managers. Any leader can benefit from at least one of these podcasts for managers. 25 Business-Management Podcasts. Coaching for Potential.

Management 93

Management Leadership Supply Chain Performance Review 93

Hubspot Sales

DECEMBER 8, 2017

CEOs and sales managers set the tone for the entire business. Emotions are contagious. This condition is called “emotional contagion” or “the transmission of moods.” Moods are typically communicated and transferred to others, whether those emotions are positive or negative. 1) Embrace adversity.

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Insurance Emotional Intelligence Brainstorming Sales 111

Brooks Group

JUNE 27, 2022

In addition, being transparent and keeping communication open, both during and after the negotiation process, can help build trust between parties. Rapport is the close relationship between two people or groups who share similar ideas or feelings and communicate effectively with one another. Persuasive Communication.

Negotiation 96

Negotiation Emotional Intelligence Sales Profitability 96

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell. Coaches and consultants use facilitation skills.

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