Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 304

Customer Experience Profitability Decision-making Marketing 304

Sales Gravy

SEPTEMBER 16, 2023

Delivering A Next-Level Customer Experience In this Sales Gravy Podcast, Jeb Blount talks to Clare Dorrian, SugarCRM's CMO, about putting people first, building human connections, and prioritizing the customer experience in a saturated market. In a highly competitive market, differentiation is key.

Customer Experience 104

Customer Experience Marketing Prioritization Sales 104

Hubspot Sales

AUGUST 26, 2024

I remember it like it was yesterday — I was just starting out in SaaS sales, and I had identified a promising account I wanted to target. Sales requires a lot of skills you can only acquire from experience, but there’s one critical attribute you should start to hone on day one: persistence. How to Use AI for Sales Follow-Ups 1.

Sales 122

Sales Meetings Communication Stakeholders 122

Hubspot Sales

APRIL 9, 2020

Similarly, your business's inside sales team needs the right technology to be as productive and impactful as possible. Not to mention, just because the tools and tech you have in place for your outside sales team work well for their needs, doesn't necessarily mean they'll be an ideal fit for your inside sales reps, too.

Sales Technology 132

Sales Technology CRM Sales Software 132

Hubspot Sales

APRIL 15, 2024

Thoughtfully calculated, well-executed prospecting is central to virtually every successful sales engagement. It sets a tone — giving you the momentum and perspective you need to lock in on viable sales opportunities and ensure the rest of your sales process goes as smoothly as possible.

Sales 116

Sales Prioritization CRM Communication 116

Hubspot Sales

MARCH 1, 2019

The term, "sales", encompasses all activities involved in selling a product or service to a consumer or business. But "sales" means so much more for businesses. Companies have entire sales organizations comprised of employees that are dedicated to selling their products and services. What is sales? Marketing and Sales.

Sales 143

Sales Decision-making Organization Marketing 143

Hubspot Sales

JULY 9, 2019

Specifically, the managers who lead your sales teams — they oversee the reps who communicate directly with your prospects and customers daily. Think about it this way: If you're a sales manager and you help each of your 10 reps sell 20% more, you've essentially just "created” two new salespeople. Onboard and Train New Hires.

Sales Management 142

Sales Management Management Sales Onboarding 142

Hubspot Sales

DECEMBER 15, 2020

If you started paying more attention to the sales enablement needs of your organization, you’re not alone. For sales organizations that have been waiting to implement dedicated sales enablement measures — the time is now. In 2020, Crayon placed even greater emphasis on sales enablement to support their sales force.

Sales 139

Sales Leadership Sales Management Decision-making 139

Hubspot Sales

OCTOBER 19, 2020

Having talented sales reps is often a result of investing in effective sales coaching. According to research conducted by ValueSelling Associates , over half of high-performing businesses that have had sales coaching programs in place for three years or more experience high growth. A stellar sales coach must be results-oriented.

Construction 132

Construction Sales Sales Training Communication 132

Hubspot Sales

JANUARY 20, 2021

In an ideal world, salespeople would be able to focus strictly on sales. For most sales organizations, that's the goal. And while that objective isn't always attainable, most companies still work towards it by leveraging something known as sales support. It's the perfect model of how they'd like their operations to run.

Sales 134

Sales Advertising Communication Prioritization 134

Hubspot Sales

JULY 7, 2020

As the field of sales changes to meet the needs of our evolving business landscape, data becomes even more prevalent. Having access to relevant sales data can be a true differentiator for a successful sales team. In fact, high-performing sales reps are more likely to use data to guide their sales process.

Stakeholders 127

Stakeholders Sales Communication Prioritization 127

Hubspot Sales

DECEMBER 8, 2020

An example of one of these tools is a sales dialer. Sales dialers often have other capabilities as well, such as call recording, integrations, transcription, voicemail drop, and call analysis. Why use a sales dialer? Sales Dialer Software. There are many sales dialer software options on the market today.

CRM 140

CRM Sales Software Software 140

Hubspot Sales

SEPTEMBER 16, 2020

If you ask most executives if they have a sales process , they’ll immediately say yes. But when you ask them to describe their sales process, their descriptions vary wildly. To some, a sales process means milestones in their sales pipeline. Having clear definitions for your sales process matters a lot.

Account Management 133

Account Management Sales Account Planning CRM 133

Mike Kunkle

OCTOBER 24, 2021

It’s a cruel twist of fate for senior sales and revenue leaders that as the year barrels toward a close with urgency to maximize the remaining time, that strategic and tactical planning for the next year must happen at the same time. And for sales enablement leaders who are integrated into the sales force they serve, it’s no different.

Sales 130

Sales Prioritization Sales Analytics Sales Training 130

Hubspot Sales

SEPTEMBER 6, 2022

According to HubSpot’s 2022 Sales Strategy Report , the third most popular goal for sales professionals in 2022 is prioritizing relationships with existing customers over new ones, and they’ll do so through upselling and cross-selling. Sales goals and sales strategies change year to year and business to business.

Prioritization 119

Prioritization Sales Communication 119

Hubspot Sales

JULY 22, 2020

Sales always has been, and always will be, about closing the deal. But, sales professionals cannot rely on cold calls and haphazard prospect visits if they want to meet their sales goals and make it into the top 10%. Sales Productivity Tools. HubSpot Sales Platform. Gamifier makes sales performance fun.

Account Planning 131

Account Planning Sales CRM Prioritization 131

Hubspot Sales

NOVEMBER 2, 2020

In fact, I think most sales reps enjoy a solid methodology even more than I do. A popular sales method, the Sandler methodology, has been around for over 50 years. As a sales rep, this is an important methodology to consider because 88% of salespeople with Sandler training said their sales strategy improved.

Sales 133

Sales Decision-making Prioritization Communication 133

Hubspot Sales

SEPTEMBER 6, 2024

By using HubSpot’s AI chatbot builder, we enabled our prospects to get answers to their questions 24/7/365, regardless of sales rep availability. Why Use AI Sales Closing Techniques With AI backing up our sales department, missed opportunities became a thing of the past — which is critical considering that sales is a numbers game.

Sales 115

Sales Negotiation Prioritization Communication 115

Hubspot Sales

JULY 7, 2021

When it comes to sales deals, there's always a variety of moving parts such as deal tracking, prioritization, organization, analysis, and more. On top of that, sales reps work on more than one deal at once and speak to different people with unique needs across each of those deals. Manage and maintain strong sales pipelines.

Management 128

Management Artificial Intelligence Prioritization Software 128

Upland

OCTOBER 17, 2023

And now, savvy sales leaders are using generative AI , too. All you need is the right sales enablement AI tool. Ready to dive into sales enablement AI? What is sales enablement AI? Like other forms of AI, sales enablement AI helps sales teams automate everyday tasks… tasks that take away from the actual selling.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Hubspot Sales

JULY 30, 2020

This is a toxic combination for sales reps and their managers. Sales leaders that fall back on run-of-the-mill motivation techniques struggle to drive their reps toward aggressive growth targets. Invest in sales management coaching. Plan a sales contest. Sales contests are another engaging way to propel reps forward.

Sales 132

Sales Brainstorming Decision-making Communication 132

Hubspot Sales

JUNE 13, 2023

As prospecting is an extremely critical step in the sales process , adopting AI to help with your processes is worth considering. Read on to learn more about using AI for sales prospecting and specific use cases for generative AI. 85% of salespeople using AI/automation agree it makes their prospecting efforts more effective.

Artificial Intelligence 130

Artificial Intelligence Sales Value Proposition B2C 130

Mike Kunkle

AUGUST 30, 2023

In the ever-evolving landscape of business, the Sales Enablement profession has reached a pivotal crossroads. To firmly establish the function as required and themselves as integral players in their companies, enablement experts must be equipped to prove their worth by improving sales results and bolstering profitability.

Leadership 293

Leadership Stakeholders Decision-making Sales Training 293

Mike Kunkle

AUGUST 8, 2023

In the ever-evolving landscape of business, the role of Chief Revenue Officers (CROs) or senior-most sales leaders (by any title), has never been more critical. When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. This is a definite growth killer.

Sales 130

Sales Prioritization Innovation Sales Training 130

Hubspot Sales

OCTOBER 8, 2021

trillion in revenue isn't going to generate itself, and the salespeople behind most of it — most commonly known as sales associates — deserve some recognition, understanding, and attention. Here, we'll discuss what a sales associate is, what they typically do, how to become one, and how current sales associates can improve their efforts.

Retail 137

Retail Sales Communication Sales Environment 137

The Center for Sales Strategy

JANUARY 21, 2021

It doesn’t mean you’re not focused on results, sales, and company growth. What genuinely caring for your team means is that you prioritize your time to ensure you focus on communication. Showing empathy and compassion doesn’t classify you as a pushover. It takes time and attention, but the impact is worth it.

Leadership 134

Leadership Prioritization Communication Sales 134

Hubspot Sales

DECEMBER 15, 2020

Have you ever hung up the phone after a sales call and thought, “Wow, I nailed that!” Provide sales (and/or service) reps with the necessary information and context from previous conversations with a prospect to effectively follow-up and guide their next interaction. Call Recording Software. Call Recording Software.

Software 141

Software Software Artificial Intelligence Internet 141

Mike Kunkle

MAY 11, 2022

Sales Transformation. I’ve been involved in sales transformations that were entirely focused on getting the best-possible performance out of the sales force (ranging from a 30 to 600 percent increase in sales), independent of retooling the rest of the organization. The Elements of Sales Force Effectiveness.

Co-Creation 130

Co-Creation Sales Sales Training Decision-making 130

Hubspot Sales

DECEMBER 28, 2021

Inbound salespeople see the need to personalize the sales experience to the buyer's context. Meanwhile, inbound sales teams recognize they must transform their entire sales strategy so they're serving the buyer. Inbound Sales Methodology. Prioritize buyers that are active in a buying journey. Legacy Salespeople.

Value Proposition 119

Value Proposition Sales Decision-making Prioritization 119

Hubspot Sales

NOVEMBER 28, 2023

Marketing and sales teams rely heavily on one another to drive business. After all, it’s the marketing department that generates leads, and the sales team that converts those leads to paying customers. Sales collaboration dramatically improves results, but bringing it to fruition can be more complex than it sounds.

Marketing 111

Marketing Sales Decision-making Energy and Utilities 111

Upland

MAY 22, 2024

When we speak about AI in sales and its potential impact, we would be remiss not to specifically focus on whitespace and AI. What is whitespace in sales? Surprisingly tricky to measure, sales whitespace is the existing untapped opportunity within customer accounts to cross-sell and up-sell.

Artificial Intelligence 195

Artificial Intelligence Media Prioritization Key Account Management 195

Hubspot Sales

DECEMBER 7, 2020

A sales process is like a figure skating routine. And while no adjustments salespeople can make to their sales processes can touch the earth-shattering next-level-ness of that tiger costume, they can certainly take strides to make their professional lives a little easier. Simplifying Your Sales Process.

Sales 143

Sales Decision-making Stakeholders Prioritization 143

Hubspot Sales

JULY 27, 2020

As a sales manager at HubSpot, I lead a team of nine reps who sell to small businesses based out of California. Like many other sales groups, we have had to be nimble and adjust our working habits to succeed in 2020. Like many other sales groups, we have had to be nimble and adjust our working habits to succeed in 2020.

Small Business 134

Small Business Remote Working Sales Acquisition 134

Hubspot Sales

JUNE 12, 2023

Welcome to "The Pipeline" — a new weekly column from HubSpot, featuring actionable advice and insight from real sales leaders. Time is a precious resource in sales — the efficacy of your sales process, whether a deal winds up closed-won, and virtually every KPI used to gauge your performance all hinge upon how effectively you spend yours.

Sales 131

Sales Decision-making Stakeholders Meetings 131

Hubspot Sales

SEPTEMBER 26, 2022

There's a sweet spot in sales. More than half of sales reps saw improved lead quality this year. Let's look at a few strategies sales professionals are employing in 2022 to achieve better lead quality. Nowadays, a sales team is only as strong as its CRM. Get your sales and marketing on the same page. The good news?

CRM 119

CRM Prioritization Sales Acquisition 119

Hubspot Sales

MARCH 28, 2023

Writing good sales emails is an art and a science, and good salespeople know how to write professional and personalized messages to prospects. No matter the tone or writing style you choose, your communication should be free of common sales email mistakes. Brand-new reps often assume sales is a numbers game. Guess what?

Sales 119

Sales Prioritization Meetings Communication 119

Hubspot Sales

JUNE 23, 2020

Sales teams are being tasked with navigating and selling in an uncertain business environment. As the global economy regains its footing after the fallout from COVID-19, business leaders are focused on finding a new way to protect the bottom line and their communities at the same time. Setting the Stage for the Future of Sales.

B2B 132

B2B Digital Transformation Virtual Selling Digitalization 132