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20 Innovative CRM Trends to Pay Attention to in 2022

Hubspot Sales

From smart home devices to wearable health monitors and cybersecurity scanners, there are expected to be more than 64 billion IoT devices worldwide by 2025, says TechJury. XaaS includes any computing service delivered via the internet and paid for via a subscription rather than an upfront cost. These include: Healthcare. Manufacturing.

CRM 136
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Ethics of AI in CX

Zendesk

Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists. Research any AI technology before you use it to ensure it provides sufficient cybersecurity measures (depending on where you operate).