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How Emotional Intelligence Impacts Close Rates in Sales

SuperOffice

The ability to understand that comes through emotional intelligence. In this article, we’ll discuss: What emotional intelligence is. How to teach emotional intelligence to salespeople. What is emotional intelligence (EQ)? Wondering what emotional intelligence is? The result?

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The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

In a world where customers can easily switch to a competitor, sales organizations that fail to meet these new expectations risk losing opportunities. While satisfied customers may provide positive feedback and reviews, loyal customers are also willing to provide constructive criticism to help you improve your product or service.

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The Employee Coaching Process from Start to Finish

CMOE

Provide Constructive Feedback Deliver feedback in a timely, specific, and actionable manner. Coaching Skills & Strategies Emotional intelligence: Leaders who are emotionally intelligent excel at the human-to-human relationship building that coaching requires. Have you clearly communicated your values and motivations?

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Nine insights: Sales processes and selling skills for targeting and meetings

Red Star Kim

Behaviour in sales meetings). This article is a reminder of the key points valued by the delegates: Nine insights: Sales processes and selling skills for targeting and meetings. Sales meetings. Delegates reported some fee-earner challenges when attending preliminary sales meetings. Debrief after meetings.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. Those working from home might have different ambient noises – pets, children, neighbours and local construction works. Some felt that the Covid pandemic was responsible.

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. Emotional threats (both nonverbal messages or a single word) send us into a state of fear. We become calmer, regain our composure and we begin once again to think in a constructive way.

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Why Business Acumen is Key to Sales Success (And How to Get It)

Hubspot Sales

Emotional Intelligence. Emotional intelligence. Business acumen is not only about meeting your own needs, but meeting the needs of your clients, your boss, and your company as well. If you bring construction ideas and solutions to the table -- you’ll definitely stand out from your competitors.