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Emotionalintelligence 6. Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator. Learn how to analyse negotiations and shape them with convincing arguments. Emotionalintelligence Key account managers work with others, in dynamic, high pressure situations.
While satisfied customers may provide positive feedback and reviews, loyal customers are also willing to provide constructive criticism to help you improve your product or service. EmotionalIntelligence Develop emotionalintelligence soft skills to read and respond to customer emotions.
The art of negotiation is being able to interact and communicate with others effectively to reach a goal — and it is a skill you likely use in your work every day. When you work in sales, your goal in a negotiation may be to ensure your clients’ needs are met through a variety of the products you offer.
So this is another “intelligence” to add to emotionalintelligence and cultural intelligence. Emotional threats (both nonverbal messages or a single word) send us into a state of fear. We become calmer, regain our composure and we begin once again to think in a constructive way.
Regardless of your chosen field—IT, customer service, construction, etc.—you EmotionalIntelligence. One of the most important leadership qualities in the workplace is emotionalintelligence, a competency that enables people to comprehend and control their own emotions and read and understand the emotions of their teammates.
Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotionalintelligence, and their ability to handle challenging client situations. Review KPIs, conduct performance evaluations, and provide constructive feedback.
Hire sales reps open to constructive criticism and able to adjust and improve-then deliver it to them! And they’ll stay calm and won’t be easily flustered during the negotiation process. EQ is more important than one’s Intelligence Quotient (IQ) when it comes to success in business.
About Julie McConnell Julie moved from being a construction lawyer (both in the UK and Australia) to becoming Associate Director Business Development at White & Case. Our participants were from junior and senior roles at legal, accountancy and consultancy firms.
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