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21 Free Courses for Key Account Managers to Boost Your Skills Now

Account Manager Tips

Emotional intelligence 6. Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator. Learn how to analyse negotiations and shape them with convincing arguments. Emotional intelligence Key account managers work with others, in dynamic, high pressure situations.

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The Difference Between Customer Satisfaction vs. Customer Loyalty

Brooks Group

While satisfied customers may provide positive feedback and reviews, loyal customers are also willing to provide constructive criticism to help you improve your product or service. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

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The Most Common Negotiation Mistakes and How to Avoid Them

Shapiro Negotiations

The art of negotiation is being able to interact and communicate with others effectively to reach a goal — and it is a skill you likely use in your work every day. When you work in sales, your goal in a negotiation may be to ensure your clients’ needs are met through a variety of the products you offer.

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

So this is another “intelligence” to add to emotional intelligence and cultural intelligence. Emotional threats (both nonverbal messages or a single word) send us into a state of fear. We become calmer, regain our composure and we begin once again to think in a constructive way.

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10 Top Interpersonal Skills That Employers Look For

CMOE

Regardless of your chosen field—IT, customer service, construction, etc.—you Emotional Intelligence. One of the most important leadership qualities in the workplace is emotional intelligence, a competency that enables people to comprehend and control their own emotions and read and understand the emotions of their teammates.

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How to build a winning account management team

Arpedio

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. Review KPIs, conduct performance evaluations, and provide constructive feedback.

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How to hire the right sales reps (and keep them!)

PandaDoc

Hire sales reps open to constructive criticism and able to adjust and improve-then deliver it to them! And they’ll stay calm and won’t be easily flustered during the negotiation process. EQ is more important than one’s Intelligence Quotient (IQ) when it comes to success in business.

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