CRM Customer Life Cycle Stakeholders 
SmartKarrot
JUNE 12, 2023
When necessary, create tickets, NCPs, NCSOs, and CARs in CRM or ERP for customer complaints relating to post-shipment issues. To quickly address customer issues, coordinate and work together with the customer service PM, technical engineering support, and field service teams.
SmartKarrot
MARCH 17, 2022
Lead the cadence for collaborating with the customers, including quarterly business reviews and post-search look-backs. Manage the process for customer escalations, ensuring all the proper stakeholders are involved. Monitor customer news to ensure we are on in the know on the latest happenings. Apply here: [link].
SmartKarrot
MAY 18, 2022
Ensure the CRM and all GfK systems are constantly updated and maintained. Apply here: [link] Role: Customer Success Manager Location: Delhi, Delhi, India Organization: Druva As a Customer Success Manager, you will advocate for and represent the voice of the customer internally. Support and deliver Company strategy.
SmartKarrot
MARCH 22, 2022
Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Drive Customer engagement, customer renewals, and increase NPS.
SmartKarrot
OCTOBER 6, 2022
To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. Ensure the customer needs and desires are addressed and proper solutions are delivered.
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