Remove CRM Remove Internet Remove Remote Working
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What is a Softphone [+10 Best Softphone Services]

Hubspot Sales

With softphones, you can call a client, prospect, customer, or colleague from anywhere, as long as you have internet service, a microphone, and a speaker. Powered by VoIP (Voice Over Internet Protocol) technology , a softphone functions like a desk phone with additional features like call recording and voicemail transcription.

Internet 111
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Working remotely: Pros, cons, and secrets to success

Zendesk

When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. percent believe their team will still be fully remote this time next year. What is remote work?

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What’s a Sales Dialer and 11 of the Best Tools

Hubspot Sales

Sales dialers increase efficiency and offer value in other ways too — for instance, you may integrate your tool with your CRM so all contacts, records, and data are in a single location. HubSpot’s Call Tracker allows you to line up an entire day’s worth of calls and prioritize which leads to dial first based on the contact data in your CRM.

CRM 140
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Use This Customizable Sales Cover Letter Template to Win the Job

Hubspot Sales

You’ll seem like every other applicant who’s grabbed a generic template from the internet (which, okay, you might be doing, but they don’t need to know that.). Dear Jane Doe, I’m passionate about [helping X type of customer, solving Y goal, working in Z industry] -- which is how I found the [open position] at [company name].

Sales 138
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Want to be a call center representative? Here’s what you need to know.

Zendesk

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives.

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An Entrepreneur’s Guide to Work-life Balance

ACT

Psychologists believe a healthy morning routine can reboot your brain, make you happier, and help you be more productive at work. Tip #2: Draw boundaries between your work and life Smartphones, remote work, and 24/7 internet connectivity make it challenging for entrepreneurs to set clear boundaries between work and life.

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The ultimate guide to cloud computing for customer service teams

Zendesk

All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead. In terms of customer support, cloud computing uses customer service (CS) and contact center software that is hosted online and downloaded from the internet.