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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The CCO keeps the customer at the centre of all actions and strategies.