Zendesk

DECEMBER 7, 2021

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience?

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Apptivo

MAY 8, 2021

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?

Customer Success 95

Customer Success Onboarding Customer Experience Management 95

SBI Growth

JUNE 6, 2020

Customer Onboarding is a crucial activity for customer success teams. In fact, within SBI’s 4-Step Customer Success (CS) Strategy, successful Customer Onboarding is the #1 factor in ensuring that customers achieve their desired outcomes. Yet, if you were to ask.

Onboarding 87

Onboarding Customer Success Customer Experience 87

Help Scout

AUGUST 22, 2023

Customer success managers are already busy. Save time (and improve your customers' experience!) with these onboarding email templates. Read the full article

Onboarding 75

Onboarding Customer Experience Customer Success Management 75

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team? When to start your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Insightly

JUNE 22, 2021

The faster a solution solves a problem, the better the customer experience and the more money a brand makes. Over time, you want to work toward decreasing TTV for your customers. What does time to value mean for the customer experience? Why is time to value important for customer success?

Customer Success 86

Customer Success Onboarding Customer Experience Meetings 86

Strikedeck

MARCH 3, 2020

Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other.

Customer Experience 55

Customer Experience Customer Success Onboarding 55

Strikedeck

SEPTEMBER 3, 2019

Paul provides valuable insights into merging Customer Experience and Customer Success.

Customer Experience 63

Customer Experience Customer Success Onboarding 63

Insightly

JUNE 21, 2021

The faster a solution solves a problem, the better the customer experience and the more money a brand makes. Over time, you want to work toward decreasing TTV for your customers. What does time to value mean for the customer experience? Why is time to value important for customer success?

Customer Success 72

Customer Success Onboarding Customer Experience Meetings 72

Strikedeck

DECEMBER 29, 2020

Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs' success.

Customer Success 98

Customer Success Customer Experience Onboarding 98

DemandFarm

JANUARY 12, 2025

These elements are often challenging to maintain in organizations where sales, marketing, and customer success operate in silos. This is where Revenue Operations (RevOps) comes into play, unifying these teams under a cohesive framework to drive predictable growth and enhance the customer experience.

Key Account Management 52

Key Account Management Account Management Decision-making Prioritization 52

Nutshell

AUGUST 21, 2020

Every free trial aims to do one thing: give users a taste of what their life will be like when they’re a customer. You want them to experience not just what it’s like using your product, but also what it’s like to deal with your customer support and customer success teams. Overdeliver on customer experience.

Marketing 142

Marketing Onboarding Media B2C 142

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. Let’s start with some definitions.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

DemandFarm

NOVEMBER 27, 2024

“We know the entire journey of this customer, thanks to sales and marketing,” said no customer success manager, ever. The traditional silos between marketing, sales, and customer success is a recipe for disaster. Often, marketing effectiveness suffers due to misalignment with sales or customer success.

Artificial Intelligence 40

Artificial Intelligence Key Account Management Decision-making Account Growth 40

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

Desired Path

AUGUST 26, 2020

Customer onboarding is a critical moment of truth in a customer’s journey. It is where the transition from a prospect to a customer begins and where the customer first starts to use the product. Onboarding executed well sets the stage for healthy adoption, value realization and further expansion.

Onboarding 52

Onboarding Customer Experience Customer Success Organization 52

SBI Growth

MARCH 28, 2019

As a Customer Success Leader, to scale your organization, you have to get the most out of your team. Your greatest lever, is how to allocate a Customer Success Professional’s most important asset, their time. In order to drive the.

Customer Success 80

Customer Success Organization Customer Experience Onboarding 80

SBI Growth

DECEMBER 29, 2018

Dave Moore is the SVP of Sales for Businessolver a leading provider of benefits administration, technology, and services. In a phrase, they help organizations manage their healthcare spend as it relates to employee benefits. Tune in to hear more from Dave on the.

Customer Success 95

Customer Success Healthcare Organization Management 95

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management.

Account Management 66

Account Management Customer Success Management Communication 66

Nutshell

MAY 19, 2020

The list below highlights some initiatives companies can implement to ensure continued customer satisfaction, thus decreasing churn rates: Improved onboarding experience. Improving the onboarding process and communicating clearly with users during each stage of the sales funnel is important in mitigating this.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

Zendesk

OCTOBER 13, 2023

So too can businesses create their own playbook and implement it into their customer success strategy. Customer success playbooks provide step-by-step instructions that outline the best practices for achieving specific goals. What is a customer success playbook? What is a customer success playbook?

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

Strikedeck

DECEMBER 16, 2019

Sunil Mittal talks about the role Customer Success plays in a subscription economy and how it helps shape the overall customer experience.

Customer Success 59

Customer Success Prioritization Customer Experience Onboarding 59

SBI Growth

JANUARY 18, 2019

Because harnessing passion from advocates is an authentic way to drive customer intimacy and revenue growth. Advocacy is on fire! Research from the Demand Gen Report shared that as much as 84% of buyers seek input from their peers.

Customer Success 99

Customer Success Decision-making Finance Onboarding 99

Strikedeck

DECEMBER 18, 2020

Vincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments.

Customer Success 98

Customer Success Onboarding Customer Experience 98

Insightly

JUNE 21, 2021

The faster a solution solves a problem, the better the customer experience and the more money a brand makes. Over time, you want to work toward decreasing TTV for your customers. What does time to value mean for the customer experience? Why is time to value important for customer success?

Customer Success 52

Customer Success Onboarding Customer Experience Meetings 52

Strikedeck

MARCH 31, 2020

Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt.

Customer Success 66

Customer Success Onboarding Customer Experience 66

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Customer Think

MAY 8, 2023

Chief Customer Officer strategy varies widely, with a mix of defense and offense playbooks. Defensive plays in customer experience management (CXM) are in Service, Loyalty programs, Net Promoter System, and closed-loop Voice of the Customer (VoC).

CXM 78

CXM Onboarding Account Management Customer Experience 78

Zendesk

JUNE 17, 2022

A customer might love your product or service, but the real test comes when they reach out to your support team. According to the Zendesk Customer Experience Trends Report 2022 , 61 percent of consumers will walk away from a company after just one bad customer service experience. Hire customer success managers.

Onboarding 98

Onboarding Customer Success Prioritization Communication 98

Insightly

FEBRUARY 2, 2022

Consider guiding, tracking, and displaying your new user’s progress through the onboarding process. They are more likely to stick with your solution if they can visualize a successful customer journey, especially during their first crucial steps. Prioritize addressing bugs and glitches that emerge during onboarding steps.

Onboarding 105

Onboarding eCommerce Customer Experience Prioritization 105

Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52

Strikedeck

OCTOBER 1, 2019

Vincent Manlapaz, in an interview with Christina Wong, (Director of Customer Success and Support at Badger Maps), talks about achieving measurable results through authentic , genuine engagements with customers.

Customer Success 71

Customer Success Onboarding Customer Experience 71

SBI Growth

DECEMBER 9, 2019

For some time now here at SBI, we’ve been describing the measurable benefits of taking a more holistic approach to customer experience. Taking a broader view of your customer’s experience usually requires an expanded line of sight for marketing –

Customer Experience 67

Customer Experience Marketing Account Management Organization 67

Strikedeck

FEBRUARY 19, 2019

Brian shares five quick tips with real examples to ensure that the Customer Experience never breaks down.

Customer Experience 58

Customer Experience Meetings Onboarding Customer Success 58

Strikedeck

FEBRUARY 26, 2019

Shep shares how to make CX the heart of your brand, and how to weave CS into the mix.

Customer Experience 71

Customer Experience Onboarding Customer Success 71

Insightly

NOVEMBER 3, 2021

This is part 4 of a customer service and support blog series based on conversations with the leaders of Insightly’s client services and customer success teams. Customer success and customer service are fundamental components in your organization’s ability to deliver great experiences and create long-lasting relationships.

Remote Working 105

Remote Working Customer Success Facilitation Communication 105