SBI Growth

MAY 12, 2020

At the beginning of stay-at-home orders, maintaining a connection with the customer base was a top priority for CMOs. Marketing teams worked quickly to stand up virtual communities and help customers in an authentic way. Now, as executives look to the.

Marketing 112

Marketing Telecommunications Customer Experience Customer Success 112

SBI Growth

APRIL 27, 2020

How that goal gets accomplished occurs with consistent resegmenting of the customer base, cleansing the pipeline, and accurately forecasting changes. In the world of a sales enablement leader, the primary goal is to keep the sales team efficient and effective.

Sales 102

Sales Telecommunications Customer Experience Customer Success 102

SBI Growth

APRIL 21, 2020

Well-established tech companies have typically developed a large, multi-layer partner ecosystem that they rely on. For a sales leader in this environment, problem-solving, and having shared responsibilities with these channel partners is the only way to succeed in moving the.

Management 101

Management Sales Telecommunications Customer Experience 101

SBI Growth

APRIL 30, 2020

Shifting the go-to-market model to digital has been a subject on the mind of market leaders for some time, and now it is being accelerated. For better or worse, COVID-19 has been the catalyst for a digital transformation that will.

Digital Transformation 62

Digital Transformation Digitalization Marketing Telecommunications 62

SmartKarrot

NOVEMBER 23, 2020

Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. But 2021 is going to be even important for the companies to adopt customer experience as a major differentiator. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

APRIL 20, 2022

Customers tend to spend more on a brand/ product that provides personalized services. And with the customer insights from loyalty programs, businesses can build a personalized approach. Customer experience doesn’t guarantee loyalty. A pleasant customer experience is an important factor in customer loyalty.

B2B 11

B2B B2C Telecommunications Retail 11

SmartKarrot

JANUARY 27, 2022

And when you can make your customers’ experience better-using humor, even before. . Humor in customer experience has always been the key to getting emotionally connected with the customers. So, the question is, how do you create a positive customer experience by using humor correctly?

Customer Experience 11

Customer Experience Advertising Banking Telecommunications 11