Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. As Mitch Joel, Founder of Six Pixels Group Inc.,

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Zendesk

FEBRUARY 29, 2024

“It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We We have a very distinct and recognizable customer experience within our stores.” It’s an effort with its fair share of challenges, McGinnity admitted. It’s an effort with its fair share of challenges, McGinnity admitted.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Zendesk

JANUARY 11, 2021

Once a destination to march steadily toward, digital transformation has suddenly arrived all at once. And while nearly every industry has been fundamentally changed by Covid-19, retailers have been at the forefront of the new digital-first world. Transforming the ecommerce customer experience.

eCommerce 52

eCommerce Customer Experience Retail Digital Transformation 52

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Improved Customer Experience : Helps in pinpointing and addressing pain points.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Hubspot Sales

MARCH 31, 2020

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. The company also significantly stripped back its retail efforts.

Retail 74

Retail Digital Transformation eCommerce Manufacturing 74

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. Technology has, and will continue to create, more channels for customers to engage, most recently – video, instant messaging (IM), and voice messaging (VM) platforms.

Digital Transformation 70

Digital Transformation Customer Experience Retail Decision-making 70

Zendesk

JANUARY 17, 2023

And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers. In this post, we look at three of the hottest ecommerce trends and discuss how companies are using new technologies to give their customers the online shopping experiences they enjoy.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. Retail & Ecommerce.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Zendesk

DECEMBER 7, 2021

A customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. For example, say a customer sees an eco-friendly product advertised on social media. That is customer touchpoint No. 1 with that retail business. That’s touchpoint No.

Advertising 52

Advertising Digital Transformation Retail Digitalization 52

Flevy

APRIL 24, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Operational Excellence Top 100 in Organization & Change Top 100 in Digital Transformation

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

Strategic Communications

JANUARY 12, 2021

Some forward-thinking retailers have started to create fully voice-enabled marketplaces online that let customers not only search their entire catalog but place orders with voice commands as well,” he says. Phil Strazzulla, CEO and founder of Select Software Reviews , agrees.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

SmartKarrot

NOVEMBER 23, 2020

Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. But 2021 is going to be even important for the companies to adopt customer experience as a major differentiator. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

DECEMBER 5, 2022

The management and business leaders might have all the information regarding their business, including customers, competitors, market, industry, employees, national and international rules affecting their business, etc. It can improve customer experiences by making the system faster and more efficient.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms. About XANT.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms. About XANT.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40