Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

eCommerce 126

eCommerce Customer Experience Retail Digitalization 126

Strategic Account Management Association

AUGUST 6, 2021

It is set up at Aramex headquarters and is independent of the regional and product entities related to customer management, value co-creation and strategic alignment at the corporate level, while remaining interdependent on execution and service delivery. Segments are managed by leaders specialized in each industry. “In

Supply Chain 520

Supply Chain Logistics Co-Creation Account Management 520

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. It’s no longer enough to simply offer a great product—your customers demand much more. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Customer Think

MAY 20, 2024

In today’s digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers’ evolving expectations. Traditionally dominated by physical stores, the home improvement industry has not been immune to these changes.

Retail 64

Retail Customer Experience Digitalization 64

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Meetings Customer Experience Digitalization 126

Customer Think

DECEMBER 23, 2021

Consumers these days are more informed when they come to your retail centers today than they once were. If your digital experience isn’t quite ready for this role in the sales cycle, you shoul. Instead of browsing the aisles, they scroll through pixels.

Digitalization 119

Digitalization Retail Sales Customer Experience 119

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail eCommerce Supply Chain Digitalization 98

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate). Overall, over 60 percent say they’re planning […]

Retail 119

Retail Customer Experience Digitalization Marketing 119

Customer Think

SEPTEMBER 13, 2024

Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.

Retail 110

Retail Customer Experience Digitalization Marketing 110

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

Retail 72

Retail Customer Experience Digitalization 72

Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

eCommerce 130

eCommerce Digitalization Retail Customer Experience 130

Zendesk

JANUARY 17, 2023

Within the retail space, it’s not just about meeting your shoppers where they are, keeping up with their expectations, or providing a seamless experience. It’s more than that,” Zendesk’s Amanda Awad, Retail Industry Solutions Expert, explained. “To Walmart is going all-in on this phygital strategy.

Retail 52

Retail Customer Experience Media Digitalization 52

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. As Mitch Joel, Founder of Six Pixels Group Inc.,

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Hubspot Sales

MAY 15, 2020

mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. Customization makes products highly personal. Consumers increasingly expect customized products and, thanks to advances in digital and manufacturing technology, brands can enable them to personalize or customize products they want online.

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

Customer Think

SEPTEMBER 6, 2021

I had a recent experience with a prospective client.

Retail 138

Retail Digitalization Customer Experience 138

PandaDoc

MARCH 27, 2025

If youre looking to increase revenue without acquiring new customers, cross-selling is one of the best ways you can do that. Its all about offering complementary products or services so you can maximize every transactionall while improving the customer experience. Sounds like a win-win, right? More on CPQ later!)

Customer Value 52

Customer Value e-Learning Sales Customer Experience 52

Customer Think

JANUARY 20, 2022

Today, in the offices of retailers and brands nationwide, smart people are estimating how many transactions are worth the reward of one non-transferable, expressive asset – also known as a non-fungible token (NFT). NFTs are digital representations of an event, artwork […].

Customer Experience 72

Customer Experience Retail Digitalization 72

Flevy

JUNE 26, 2024

The Retail industry is a vibrant and ever-evolving sector, characterized by its direct interaction with consumers and its critical role in the global economy. Maintaining a robust value chain in the Retail industry is paramount for delivering a seamless shopping experience, optimizing operations, and driving growth.

Retail 52

Retail Supply Chain e-Learning Artificial Intelligence 52

Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

Retail 69

Retail Customer Experience Digitalization Marketing 69

Customer Think

JULY 18, 2021

The use of augmented reality (AR) in the retail space has already become too popular to deliver an engaging shopping experience. The promise of immersive experience apart, Augmented Reality (AR) continues to ensure real-time interactions between real-life and digital presentations.

Retail 111

Retail Digitalization Customer Experience Marketing 111

Customer Think

SEPTEMBER 11, 2023

The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape. In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022. Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.3%

Customer Experience 63

Customer Experience eCommerce Retail Digitalization 63

Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. In this guide, you’ll learn: How to keep up with customers in the blurred physical and digital world.

Retail 52

Retail Digitalization Innovation Customer Experience 52

Freshworks

JANUARY 19, 2021

The search term “2021 retail trends” on Google yields a measly 416 million results. For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce. Here are some non-obvious trends that will define retail in 2021. Exceptional digital service. Experiential retail.

Retail 52

Retail Digitalization Customer Experience Decision-making 52

Hubspot Sales

MARCH 31, 2020

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. The company also significantly stripped back its retail efforts.

Retail 103

Retail Digital Transformation eCommerce Manufacturing 103

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Hubspot Sales

DECEMBER 14, 2022

In PwC's 2025 & Beyond: Navigating the Payments Matrix , PwC explored the ongoing transition from cash-based to cashless payment methods, the development of digital economies, and the impact of new payment trends. Digital wallets will account for more than half of all e-commerce payments worldwide by 2024. Image Source. Google Pay.

Banking 132

Banking e-Learning Computers and Electronics Retail 132

Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations.

Retail 52

Retail Customer Experience Media Decision-making 52

Hubspot Sales

JANUARY 5, 2022

Frictionless payments represent the opposite of that frustrating experience: an easy, trouble-free way to buy what you need at any time. Any digital business that takes payments needs to consider the growing expectation of frictionless payments as part of its customer experience. Higher Payment Security. Mobile Apps.

Digitalization 111

Digitalization Retail Customer Experience eCommerce 111

Zendesk

FEBRUARY 29, 2024

“It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We We have a very distinct and recognizable customer experience within our stores.” The post Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity appeared first on Zendesk.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Zendesk

JUNE 14, 2021

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have shifted dramatically in 2020 due to the global pandemic.

Retail 52

Retail e-Learning Small Business Prioritization 52

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Flevy

JANUARY 17, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Zendesk

MARCH 15, 2022

Companies that are spread thin, understaffed, or under-resourced are at risk of not remaining competitive or providing customer experiences that are lackluster. And an equal number would now defect to a competitor after just one bad customer experience. Zendesk CX Trends Report 2022. Improving your CX.

Financial Services 98

Financial Services Retail Manufacturing eCommerce 98

Customer Think

MARCH 15, 2023

Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love.

Banking 64

Banking Digitalization Financial Services Retail 64

Zendesk

NOVEMBER 15, 2022

When it comes to shopping, a customer walks into a store and expects an item to be waiting for them on the shelf or immediately available through buy online, pickup in-store (BOPIS). What does this mean for retailers that want to stay ahead of consumer trends?

Retail 52

Retail eCommerce Innovation Digitalization 52