Customer Experience eCommerce Meetings 
Hubspot Sales
MAY 15, 2020
Businesses have had to evolve quickly with trade shows, events, and in-person sales meetings being canceled for the foreseeable future, likely throwing a wrench in many 2020 sales and marketing strategies. But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites.
Zendesk
JULY 22, 2022
The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. In fact, customers are 87 percent more likely to go to a competitor after a high-effort service experience.
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Insightly
JUNE 10, 2022
In eCommerce, a great customer experience is the key to success. An eCommerce customer relationship management system (CRM) gives businesses a tool for unlocking customer data and managing every detail of customer relationships. . Here’s what we’ll cover: Why your eCommerce business needs a CRM.
Zendesk
FEBRUARY 10, 2022
When it comes to optimizing the customer experience (CX) , your work is never really done. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others. While providing flawless customer experiences is a tall order, companies can set themselves apart by continually refining their CX.
Zendesk
JANUARY 11, 2021
Over the past year, customers have embraced online shopping like never before, forcing businesses to quickly adapt their tools and processes. In some cases this meant shifting to an ecommerce-driven strategy for the very first time. A single view of the customer. Transforming the ecommerce customer experience.
Zendesk
JULY 30, 2021
The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences.
SBI Growth
DECEMBER 19, 2020
Consumer behaviors have changed drastically over the past year, with a significant rise in ecommerce. As the supply chain is being disrupted across industries, businesses are reimagining how to go to market, generate demand, and serve customers. On today’s show, Grant.
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